City Electric Supply is a global leader in electrical wholesale.• Develop and exemplify the infrastructure strategy for North America• Lead and grow the systems, cloud, desktop, database, and networking engineering teams• Created the software services team to manage the company’s SaaS, including centralization of contract, user, and integration administration• Grew the department from eight to twenty people in fourteen months• Led a committee that built and established centralized change management for all North American technology• Improved capacity and reliability of the primary data center• Leading the effort to implement a global standardized IT incident management program• Coordinating across eight departments to build a branch-opening workflow to streamline, communicate, and accelerate the process• Worked closely with the global and extended IT leadership team members to help ensure a smooth transition to a new operating model• Established a working group with my peers on the extended leadership team and run the monthly meetings and coordinate agendas

Bread Financial is a tech-forward financial services company.• Established the Bread IT department with IT operations and IT engineering teams, totaling seven members supporting six hundred end-users• Developed a five-tier service-level agreement to help prioritize over one hundred weekly IT tickets, a four-fold increase year-over-year• Support the technology needs of all departments• Evaluate, author, and maintain IT and information security policies and procedures, such as asset management and acceptable use• Develop and execute Bread’s IT strategy to support integration efforts• Centralized access management to IT and built role-based access controls• Developed a continuous improvement process for employee onboarding, ensuring new hires can be effective on day one

VITL maintains the health information exchange for the State of Vermont.• Established VITL’s technical vision and led all aspects of technology development, according to its strategic direction and growth objectives• Operated VITL's technology, security, and client support teams• Represented technology to the Board of Directors and local governing legislature• Acted as the Chief Security Officer and worked with the HIPAA privacy officer to ensure regulatory compliance• Authored, negotiated, and evaluated contracts, business associate agreements, and requests for proposals• Drove continuous improvements of annual security assessment scores through the development of an information security program• Worked through proposals, presentations, and contracting to replace a large-scale data platform• Created policies and procedures for new industry regulations, such as the anti-information blocking rules implemented in 2021

Maestro is a tech-enabled third-party administrator for employee health and benefits.• Unified IT staff following acquisitions across four campuses and strengthened the relationships between IT and other departments• As a manager-of-managers, operated four local IT departments and an infrastructure team, with twelve total employees• Centralized the management and finances of over one hundred SaaS products, reducing redundancy by 25% by merging like-products, and reducing per-license costs by combining buying power• Governed Maestro’s Amazon Web Services infrastructure• Integrated technologies of acquired companies into the enterprise stack including migrating Exchange and GSuite instances to Office 365, centralizing ticketing systems to ServiceNow, and combining six phone systems into one RingCentral instance, including a contact center• Created operational efficiencies to maintain security effectiveness and ensured HIPAA compliance• As a founding member of the Maestro Change Control Board, we directed change management for an average of over 60 monthly deployments

Goldman Sachs is a leading global financial institution that delivers a broad range of financial services.• U.S. Technical Operations team lead, secondary global supervisor, and project manager• Owned software release process, coordinated global contingency planning, analyzed system health, and maintained business-critical systems• Standardized SDLC with monthly head releases• Increased database performance by reducing table sizes by billions of rows and terabytes of data• Wrote specifications for day-to-day procedures• Co-led a panel to standardize GS-wide support groups using the DevOps conceptualization

RoleArchitected, designed, and built the company’s intranet, a Joomla-based site manageable by non-developers, and ran the web analytics for all company sites using Adobe Omniture Site Catalyst, and Test and Target.AccomplishmentsCentralized communication and documentation with the company intranet, made web analytics 80% more accurate by standardizing Omniture and Google Analytics usage, and developed and taught an HTML, JavaScript, and CSS class.Competencies EmployedPHP, HTML, CSS, JavaScript, jQuery, AJAX, MySQL, SVN, GitHub, OSX, Adobe Omniture/Site Catalyst

RoleOwned the company’s intranet site, built and maintained the custom framework, added new applications, and maintained legacy applications. This website was used by over two hundred convenience stores and hundreds of individual employees.AccomplishmentsStandardized the usage of the intranet as the primary means of data and application distribution, made new software development projects attainable to other departments, and created and enforced a standard SDLC.Competencies EmployedPHP, JavaScript, jQuery, HTML, CSS, AJAX, Perl, Bash, Apache, CVS, SVN, Java, PostgreSQL, Oracle, DB2, Unix, Windows, OSX

RoleDeveloped software tools for the Learning and Development department, including an LMS system and a suite of call center applications. These applications included a case-based reasoning tool designed to assist the customer service staff with their duties.Prior RoleSystems trainer, responsible for training new hires, higher levels of customer service support, and product/sales training. Used a combination of e-learning, web development, documentation, and lecture.AccomplishmentsQuickly proved to be a leader in the customer support call center, taking supervisor calls before accepting the trainer position. Convinced upper management of the need for software resources in the call center. Created this position and was given the first opportunity as the Learning Applications Developer.Competencies EmployedASP, JavaScript, MS SQL, HTML, CSS, FlashPaper, Captivate, RoboHelp