Christopher A. Shockley Email & Phone Number

Insightful leader with proven ability to engage highly motivated, successful, and effective teams. I leverage technical and leadership expertise to improve quality, processes, and overall performance of the business.

Greater Atlanta Area

Better Homes and Gardens Real Estate Metro Brokers is the nation's leading lifestyle brand for the real estate industry, as well as Atlanta's largest full-service real estate brokerage with multiple offices across Metro Atlanta and North Georgia.

Greater Chicago Area

Coordinator of various projects aimed at intervening and preventing the spread of HIV/AIDS infections in communities disproportionately affected. Through qualitative and quantitative research approaches, behavior modification, and linkage to resources we aim to educate, reduce stigma, increase awareness, and stifle the spread of the disease in these communities.- HIV/STI testing (phlebotomy), counseling, crisis intervention and linkage to a medical provider for continued health care and prevention primarily for young Black men who have sex with men (YBMSM)- Operationalization of project and laboratory protocols by successfully executing testing agreements,drafting scopes of work, and streamlining recruitment procedures- Compose abstracts and grants to present research findings and procure additional funding

Greater Chicago Area

Account Reconciliation, AR/AP for vendors and volunteers.

Coordinated resolution of issues related to errors in pricing, contracts, and service with regional sales directors and district managersFollow-up with customers and management through means of superior organizational skills and use of internal systems such as SalesForce, AvantGard GetPaid, and Microsoft SolomonFacilitated LEAN events that include members from various sectors for brainstorming and communication of potential improvements to workflow and corporate strategiesMember of the Continuous Process Improvement Team (CPIT), a group of employees with exemplary problem-solving proficiency that facilitates and manages suggestions for improvement to company processes. The CPIT team is responsible for expense and revenue savings of approximately $600k annuallyImplemented new strategies and operational changes that develop system functionality and generate revenue and expense savings via referral of process improvements to upper managementCommunicated expense reporting and productivity analysis to senior management by calculating the expectation of revenue savings and return on investment (ROI) to be achieved by process improvement.Provided visual documentation via MS Excel, SQL, and GetPaid reporting tools

Fielded inbound & outbound calls from customers (Fortune 500 companies) and internal staff of a leader in network solutionsAdministered daily account maintenance in excess of $400k: A/P as well as A/RDirect hiring of Field Service Representatives and duties associated with their individual performance including but not limited to: salary negotiation, policy & compliance, complaint resolutionCoordinated extensive management & dispatching of Field Service Representatives within the continental US, Alaska, and HawaiiKept the customer abreast of the project status and coordinated scheduling acceptable to their expectationsUtilized superior knowledge of modern office organizational systems (Lotus Notes, MS Excel, PowerPoint, and internal CRM)Trained new-hires as requested by project management

Led the Credit & Collections Team (as many as fourteen associates) and resolved any accounting or consumer discrepanciesPerformed full spectrum of accounting functions including but not limited to auditing & maintenance of annual wholesale dealer A/R transactionsConstructed templates using superior knowledge of MS Excel, CRM, and Microsoft Dynamics (Great Plains) to support daily reporting of employee productivity and revenueFinancial analysis and resolution of randomly selected accounts that negatively affected the investor-funded agingAssisted with valuable, bi-weekly reporting to Whitecap Advisors, LLC, the Company's primary investment firmActed as an account liaison responsible for tracking the progress of outside and internal collections between the Company and ADLG (Alarm Debt Liquidation Group)Daily reporting to the Director of Billing, Collections, and Financial Systems

Bachelor Of Arts (Ba), Psychology, Magna Cum Laude

Activities and Societies: Psi Chi International Honor SocietyCollege of Arts & Sciences Dean's List of Honor - Spr 2012

A.A, Psychology, Summa Cum Laude

Activities and Societies: Phi Theta Kappa International Honor Society, All-Illinois Academic Team, OH Ambassador