ARC is the national forum of senior managers responsible for the academic administration of student matters in Universities and Colleges of Higher Education within the UK

I lead the Registry and Academic Affairs Department providing student journey services to the University of Nottingham student community. Registry and Academic Affairs look after all aspects of the student journey from registration to graduation, including module enrolment; visas and immigration; timetabling; assessments partnerships, placements and mobility; postgraduate research support; complaints and conduct; curriculum management; fees and funding; student service centres and online services.

My role was to lead, direct and manage Student Services operations teams, ensuring the delivery of high-quality services to students and academic staff. Student Services support c.34,000 UK based students.Student Services provided a wide range of services, supporting students from registration to graduation. These include registration and induction; management of the student record; module enrolment and timetabling; curriculum management; management of coursework and marks processing; student progression and award; management of postgraduate research students; school welfare support; and the management of placements, partnerships and mobility. My teams provide these services to students both online and via 8 Student Service Centres. I also lead teams supporting academic colleagues based in each of the University’s Schools.Student Services was established as part of a major change management programme. I have had a key role in leading this change both within the new department and also by working in collaboration with other parts of the University, especially in Schools and Faculties, to build effective working relationships. A significant element of the programme is the transition to a new student record system and I have led and supported key elements of this activity.

My role was to direct the operations of a large academic unit of the University. There were c.2,500 students in the School of Medicine, including c.1,700 undergraduates. I managed c.220 administrative and managerial and c.80 technical staff. I was also the University’s Corporate License Holder under the Human Tissue Act.My role extended across the full range of the School’s activities including the “student life cycle” and support for the delivery of high-quality teaching and learning. I was also responsible for the management of research support activities and took a lead role in the development and maintenance of relevant external partnerships supporting both teaching and research.

I was originally appointed as School Manager in the School of Nursing, Midwifery and Physiotherapy but was appointed to the School of Medicine following implementation of the outcomes of the Faculty Review in August 2013.

My role was one of considerable influence at the heart of the Trust’s operations. A major element was as executive officer to the Chief Executive and included a lead role in the development of strategy and business planning. I was also secretary to the Trust Board, responsible for ensuring its business was managed effectively and advising Board members on governance issues. I managed the publication of the Trust’s annual report and corporate documentation and held day-to-day responsibility for communications and responding to media enquiries. I was the lead for Freedom of Information and Data Protection Act requests, managed the Complaints and Mental Health Act Administration Teams, and was the Trust’s lead for compliance in these areas.

I managed the programme of student development activities delivered by the Students’ Union. This included delivery of training to the Union’s sabbatical officers and other elected officers of the Union. I managed the Student Development department budget and a small team of staff.

I provided administrative support to the management team. My duties were diverse and included supporting committees, diary management, delivering training and involvement in the organisation of major events. I was also responsible for health and safety matters in the Students’ Union office.

My role was to liaise with Retail Service Managers in Students’ Unions and to seek their views on a new programme to develop retailing. I was also responsible for the management of an exhibition event which toured Students’ Unions.

I served two terms as the senior elected officer of the Students’ Union. I was responsible for, representation, directing policy, campaigns, events and commercial activities. I was a member of the College Governing Body and was elected to serve on several national student bodies.