Christopher S. Leary Email & Phone Number

Catskill, Ny, Us

Delray Beach, Florida, Us

After contributing significantly to startup success and playing a vital role in its sale and brand integration, I opted for a planned, personal leave to recharge and refocus.

Lafayette, Louisiana, Us

ASAP is a national third-party delivery app and service owned by Waitr Holdings, Inc. and comprised of the former brands of Waitr, Bitesquad and Delivery Dudes.I assumed full company leadership of Delivery Dudes following the founders' exit through brand integration, then directed Dispatch & Support at ASAP, where I led teams responsible for customer service, driver assistance, and dispatch logistics. Successfully elevated CSAT and NPS scores by 20%. Additionally, I was appointed to the Leadership Team, and played a key role in shaping growth strategy initiatives. Managed personnel across multiple locations, including Delray Beach, FL, Lafayette, LA, and Boston, MA, overseeing a team of 10 managers and 200+ employees.

Delray Beach, Fl, Us

Delivery Dudes was a regional, third-party delivery app and service based in South Florida that focused on customer service, the best restaurants, and premier contract delivery drivers. I was promoted to oversee operations, covering customer service, dispatch logistics, and driver hiring across 10 offices spanning four counties. In this role, I managed a team of 12 salaried staff, 90+ hourly staff, and 500+ contract delivery drivers. The founders appointed me to the Executive Board to help craft strategic plans, resulting in impressive achievements: 1M orders/year, $50M annual transaction volume, and $13M annual revenue. With help from my leadership, we achieved outstanding KPIs, including a 60+ NPS, 4.7 CSAT, and an 80% acceptance rate. Additionally, I played a key role in steering the company through the challenges of COVID and its eventual acquisition.

Delray Beach, Fl, Us

I advanced to manage customer service, dispatch logistics, delivery contractor hiring, and account management across six offices in the Palm Beach County area. In this role, I managed a team of eight salaried staff, 60+ hourly staff, and coordinated with 300 drivers. Implementing quality control measures for customer service, I ensured a consistent delivery experience. I also took the lead in rolling out and closing 50+ restaurant signings annually, while adeptly maintaining relationships with restaurant partners at a scale of 500+ with Account Managers.

Delray Beach, Fl, Us

Supervised a staff of 12 including customer service and dispatch, a General Manager, and 75 contract delivery drivers. Signed 20+ new restaurants, and proficiently managed a portfolio of 100+ key accounts.

Delray Beach, Fl, Us

The Delray Beach Public Library is a non-profit association library serving the incorporated seaside village of Delray Beach, FL.I was promoted to lead a team of four librarians and 14 volunteers. In this capacity, I provided a range of services, including comprehensive Reference, Research, Information, Technology, and Computer Services tailored to both the Adult and Young Adult populations. My responsibilities encompassed the management of various library services and budgets, overseeing study rooms, computer classes, technology centers, public computers, employment services, young adult rooms, interlibrary loan services, e-books, and downloadable media. With a focused approach, I also delivered specialized Small Business Research Services to the community.

Delray Beach, Fl, Us

I offered traditional, email, and chat reference, research, and information services, available for walk-ins or by appointment. My specialization included small business, entrepreneurial, and legal research. I took on the role of teaching classes in basic computing and technology skills, providing training to customers on eBook and downloadable media usage. Additionally, I held responsibility for collection development across various nonfiction areas, and actively participated in the production of library fundraising videos.

University of South Florida, Main Library, is the primary academic library for scholarly research at USF. I delivered traditional desk and electronic reference services, which encompassed Ask-a-Librarian assistance. I had the opportunity to teach both small and large groups of students in library instruction, orientation, and usage. This included guiding them through interlibrary loan services, electronic database and catalog searching, bibliographic citation software, and online renewal processes. I actively participated in individual tutoring and instruction sessions. Alongside these responsibilities, I handled circulation desk duties, managed reserves, provided general information services, and resolved any issues that arose.

•Owned and operated professional handyman business•Carpentry, drywall, custom build-ins, painting, plumbing, electric•Other responsibilities include accounting, customer relations and business management•Learned excellent problem solving skills and operating on a budget

•Responsible for setup and maintenance of photographic equipment•Organization of human models (individuals and groups), materials and specific photo shoot details•Final project details including preparation of finished film products and presentations for clients•Client relations and coordination

Mls, Library And Information Sciences

Bachelor Of Arts - Ba, Liberal Studies And Philosophy