Chief Executive Responsible for HR, IT, Facilities, Loss Prevention & Safety.

Human Resources executive for the nation’s fastest growing and most influential conservative media outlet. Leading a team of 7, responsible for the full scope of HR strategy and daily operations, including employee relations, talent acquisition, benefits plan design and administration, payroll and office operations.Immediately elevated organizational talent acquisition capabilities by developing a completely redesigned employer branding strategy, exponentially increasing the level of available talent.Rapidly increased speed of service by identifying needs, sourcing and installing new HRIS/payroll related technology, reducing errors and time spent on HR service requests by 50%.Increased organizational effectiveness by identifying employee relations and leadership development needs and designing, developing and delivering custom built development tools.Championed the organization’s first learning focused summer internship program, resulting in more than 30% of the participants being offered full-time positions with the company.

Upon navigating the company through the largest expansion in its history, promoted to Chief Human Resources Officer, responsible for setting strategy and guiding the operation for the entire scope of the company's Human Resources function. Led a team of 6 in policy design, HRIS implementation and administration, payroll, recruitment and benefits plan design and administration for the company's 1,400 employees across 105 store locations.

Led the strategic planning and operation for all elements of Human Resources, Payroll & Loss Prevention functions at Sprint Mart, the state’s largest convenience retailer with 90 locations and 1,300 employees.Led the company through the largest Human Resources process redesign in its history, saving hundreds of thousands of dollars in wages and lost productivity, by sourcing and installing new technology to handle every aspect of the employee life-cycle.Built the company’s first workforce management department, increasing employee engagement and reducing employee turnover, along with introducing roughly $500,000 in annual front line labor savings.Increased recruiting capabilities by leveraging technology which allowed more seamless integration with front line recruitment partners including major job boards and social media outlets, resulting in a 1,000% increase in applicants.Increased employee benefits engagement by installing new benefits administration platforms and laying the groundwork for conversion from fully-insured to self-funded health insurance model, providing more insight into employee benefits utilization and reducing annual premium costs by 5% in the first year.

Championed new approach to company’s training and development strategy responsible for preparing 1,600 new employees each year in positions throughout all levels of the organization.Redesigned company’s Leadership-in-training program by creating 4-week offline course which included classroom based and on-the-job training. Leveraged HCM technology platform to bring current company’s training & certification records.

Immediately elevated Associate performance and quality results by redesigning Orientation experience to enhance history & heritage, as well as align with Forbes 5-star and AAA 5-Diamond service standards.Produced 80% increase in training compliance by implementing resort-wide LMS and elevating regulatory training to OSHA standards which in turn increased effectiveness of entire learning journey.Increased resort quality based metrics by implementing guest-oriented efficiency measures which elevated guest satisfaction scores from 8.4 to 9.18, and to #1 within the Trip Advisor competitor set.

Led a regional team of Coordinators of Training and Ops Training Assistants responsible for on-boarding approximately 600 Cast Members and Leaders annually at the Grand Floridian and Polynesian Resorts.Orchestrated large-scale training deliverables including the grand-opening of 2 Disney Vacation Club properties and MyMagic+ implementation - one of the largest operational changes in the Resort’s history.Refocused the Grand Floridian storyline and stimulated the Cast & Guest experience by consulting with Executive teams to engineer instructor-lead training solutions and delivery strategies.Provided Front Office Guest Service Managers a consistent, comprehensive training & development program by instituting Front Office Leadership Foundations curriculums.Engineered a more complete approach to maintaining adequate training pars by partnering with Front Office Leadership to analyze current training methodologies.

Facilitated learning & development sessions as a part of the Disney University continual training curriculum.As a high-performing Facilitator, selected to deliver the Facilitation Skills class to new Disney Facilitators.Pioneered and delivered customized, instructor-led training solutions to multiple teams across property by leveraging consulting and training development skills.

Facilitator responsible for upholding and instilling Walt Disney’s leadership and guest service philosophies to new generations of Cast Members at the Walt Disney World Resort.

Oversaw a team of Ops Training Assistants and Tech Training Crew Chiefs in the development of 60+ Entertainment Training Documents aimed at increasing training consistency and safety at high-risk stages.Spearheaded a document change initiative which increased document utilization throughout the line of business by analyzing gaps within the performance alignment process and accompanying documents. Leveraged strong partnering and leadership skills to influence a large scale culture change with rehearsal, training and operating procedures within Entertainment.Formulated greater training consistency and decreased labor hours for training at domestic properties by championing and creating computer-based learning solutions and delivery strategies for Technicians.Coordinated large-scale procedural changes with rehearsal, training and operating practices within the Leader, Performer, Technician and Costuming disciplines by leveraging strong influencing skills.

Led a team 160 cast members in the daily character operations at Epcot 18 other off-site character & dining venues.Decreased guest wait times and increased guest throughput capabilities by designing and implementing operational efficiencies at the Visa Rewards Character Meet & Greet location.

Reviewed and approved talent acts for domestic park venues and events including House of Blues, Night of Joy, Grad Nights as well as the Flower Power, Sounds Like Summer and Eat to the Beat Concert Series.Leveraged analytical and deliberative strengths to investigate talent based on Performance Artist’s level of appropriateness, considering public controversies, offensive lyrics, and dark or negative themes.Approvals were determined while weighing the proposed performance venue, target audience and level of potential for a negative guest experience or negative impact to the Disney brand.

Stage manager responsible for the daily operation of Slapstick Studios, JAMMitors, Bon Appetite with Chef Remy, Miyuki, Matsuriza, the Dragon Legends Acrobats, and Si Xian. Responsible for interpreting and upholding multiple collective bargaining agreements (CBA) and individual performance contracts including the Actor’s Equity Association CBA, the American Federation of Musicians CBA, and individual performance contracts for contracted talent.Designed and executed more cohesive procedures for documenting international cast of performers by partnering with Immigration Compliance and Disney Security.Developed more efficient and cost effective procedures surrounding the relationship between Epcot and The Velcro Company by partnering with Innoventions Business Relations.

Character performer for 3 Star Wars Weekends special events - 2007, 2008 & 2009.

Lead the entertainment daily operations on the east side of the Magic Kingdom Park including Fantasyland, Toon Town and Tomorrowland.

Lead a cast of approximately 200 performers and attendants through the 2008 season of Mickey’s Not-So-Scary Halloween parties and Mickey’s Very Merry Christmas Parties.Coordinated rehearsals and stage managed the 2008 season of Belle’s Enchanted Christmas in the Fairytale Garden.Partnered closely with Maingate Production Team, costuming and daily operations leadership to ensure consistency and a seamless integration with event and daily operations.Managed staffing for the entire theme park including managing overtime while maintaining budgetary goals focusing heavily on minimizing the impact on guest experience.

8 week leadership training program targeted at high-potential Walt Disney World leadership candidates.

Coordinator responsible for Guest Performance groups and Duty Coordinator responsible for daily operation of Disney Performing Arts (formerly Disney Magic Music Days).

Concierge Host and Trainer at Disney's Yacht & Beach Club Resorts. Upheld the qualities a reputation of a AAA 4-Diamond property.

Alternate Learning Development Assistant supporting the Operations Learning & Development daily operation at Disney University.

Technical Facilitator supporting the Rooms Line of Business. Facilitated all Core Classes including First Impressions, Disney Vacation Club overview, Disney Dining, and Concierge Ticket Sales.Conserved approximately 1,500 facilitator labor hours per year by designing and implementing a new class-preparation technical system and methodology. As a result, was nominated for a Quarterly Award.Designed and delivered instructor-led training solutions for Disney’s Vero Beach resort as a part of the Dining Reservation System implementation.