Christopher Snapp Email & Phone Number

State College, PA, US

Fort Mill, SC, US

• Managed over 400+ domains in office 365 containing over 9000+ mailboxes, 5000 licensed users and, 364 conference rooms.
• Created PowerShell scripts, simplifying task performed by tier two and tier three HelpDesk staff.
• Provided training to co-workers and peers on o365 Administration and PowerShell scripting techniques and practices.
• DNS management of 5000+ domains in Brandsight, AWS Route53, DNSMadeEasy, cloudflare and, GoDaddy.
• Managed portfolio of 5000+ domains containing multiple TLDs and DNS.
• Managed GSuite for over 2500+ users.

Fort Mill, South Carolina, US

• Managed and maintained VMWare environment consisting of 14 ESXi Host and over 250 VM's
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
• Installed important security and functionality patches on Windows Servers
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy
• Managed and maintained Active Directory for 6 offices including over 600 user accounts, 12 domain controllers, security groups and file/share permissions
• Configured and tested Windows Server operating systems with roles features

Fort Mill, South Carolina, US

• Provided expert support to fellow analysts on complex issues to ensure user satisfaction
• Acted as the highest level of escalation for user problems within the help desk
• Provided hands-on training to coworkers for new and existing software and hardware
• Solved problems and worked efficiently in a ticket-driven environment
• Troubleshot configuration issues concerning email, PCs, VPN, and network equipment
• Configured and deployed PCs, laptops, and issued phone equipment

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Created patches and solutions to fix bugs in existing applications
• Managed onboarding and offboarding of employees
• Spearheaded inventory control measures to replenish and maintain IT equipment

• Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
• Monitored and optimized inventory, and reordered materials as required
• Set appointments with Kraft employees in multiple locations to replace hardware

Promoted to Team lead in one year or less on 3 different support desksTroubleshot level 1 and 2 issues via phone, email, and trouble ticketsAssisted my coworkers in solving complex issuesProvided hands on training to coworkers for new software or hardwareMaintained and ran reports for customer metrics and team statisticsRoutinely filled in as point of.