Christopher Spohn Email & Phone Number

Los Angeles, CA, US

Chandler, Arizona, US

• $274M P&L | online program management provider | 9-member leadership team | 1K+ staff Recruited to overhaul operational structure, enhance financial performance, and lay foundation for sustainable success. Lead.
• Reached 16% year-over-year growth quickly after helming operations.
• Boosted performance 23% and critical response time 34% within 6 months.
• Improved cost-per-acquisition 57% across all channels and overall conversion rates 21%.
• Improved project scope and prioritization 19% via business intelligence and analytics.
• Slashed staff turnover 51% 78% and improved internal candidate promotions into leadership roles 85%.

Lakewood, Colorado, US

• In-person/online higher education institution | 11 departmentsTransformed business operations and rebuilt organizational culture. Collaborated with board of trustees.
• Reimagined and relaunched college brand and value proposition to rocket new enrollment 138% and total enrollment 145% within first 2 years.
• Improved financial performance and stabilized cash-flow status.
• Realigned organizational structure; led 11 departments through deep-dive process and workflow mapping, that improved turnover and student retention.
• Hired talented marketing leader that spearhead that delivered award-winning website, increased site conversion 45%, and decrease cost-per-acquisition 48%.
• Steered accreditation preparation that facilitated successful site visit and accolades from the Higher Learning Commission.

North Hollywood, California, US

• In-person/online undergraduate education institution | 11 departments Brought on as consultant to boost enrollment functions and marketing strategy.
• Grew inquiry volume 45% without additional costs, conversions 22%, and new enrollments 32% via enrollment department restructure, new customer relationship management (CRM) platform, and robust branding.
• Introduced an operational structure focused on processes, workflows, performance indicators, and quality controls.
• Achieved 100% workforce placement rate through oversight of graduate support and services.

• Online tutoring services| 42 staff | California territory Lent considerable business and leadership acumen to aid small business in scaling and transitioning to online delivery.
• Raised $1.5M in capital as lead on business and financial plan development.
• Boosted revenue 250% via business transformation and operational leadership.

• Early-stage London-based start-up | Online Program Management | Diverse investor group spanning 3 continents
• Established start-up operations while gaining consensus among diverse stakeholders for organizational strategy and vision.
• Articulated and instituted strategic plan, landed first 2 clients, and installed viable business model.

San Diego, CA, US

• $1B online higher education provider | 3K staff | 96K students
• Co-founded and built start-up online education provider into a mature organization.
• Achieved 28 consecutive quarters over plan throughout explosive growth, new market launches, and addition of 100+ programs to deliver $1B in revenue with a $20M investment to enable the 2009 initial public offering.
• Architected robust operational infrastructure to scale without sacrificing quality while processing 2K+ applications per day across 5 lines of business and 21 verticals.
• Cut cost-per-acquisition 39%, slashed speed to inquiry 94%, and raised retention 15% via technology investments.

Schaumburg, IL, US

Phoenix, AZ, US

Ba, Political Science

Masters, Education Management

Certificate Program, Business, Management, Marketing, And Related Support Services