Christopher Pritchard Email & Phone Number

Greenwood Village, Colorado, Us

Information technology leadership of the hosted cloudarchitecture platform providing ITIL framework objectives for the cloudcomputing infrastructure via hyperconverged infrastructure, security,and customer focus. Driving hardware deployments, lifecyclemanagement, and cloud security improvements via automationscripting with PowerShell, Python APIs, and Linux Bash Scripting.Transformation of Webex Enterprise Contact Center solutions across10 international sites, managing 27 Cisco HyperFlex clusters with over450 servers, 6,200 VMs, and 4 Petabytes.Managed Cisco Unified Computing System servers, IP Networking,SAN / NAS Storage, and VMware ESXi with 25 clusters, 200 servers,2,000 virtual machines and 2 Petabytes of capacity.Provide team security, technical, and professional mentorship towardsprofessional growth and flexibility.Support ACI Network, CUCM, and Google Cloud Platform (GCP)environments.Design technology solutions to automate and improve security assessment compliance to maintain PCI Certification.

Charleston, South Carolina, Us

Datacenter infrastructure architect for converged and hyperconvergedstorage, compute, and virtualization solutions.Oversaw a 4 Petabyte environment spanning 22 storage domains,numerous global data centers, and Amazon Web Services (AWS) andMicrosoft Azure public clouds.Cisco Unified Computing System multiple domains with 500 B-Seriesservers.Data Center operations.Mentorship of infrastructure team associates.SME of data storage platforms of EMC PowerMAX, Unity, DataDomain, Isilon, ECS, and HPE arrays.Managed +5,000 UNIX and Windows server VMs using VMware ESXi.Security services to maintain compliance certifications.

Greenwood Village, Colorado, Us

Ardent Leader of the cloud computing environment, and the experttechnical experience for Storage, Compute and Virtualization of Cisco'sHosted Collaboration Solution (CUCM). Developed automation ofdeployment and lifecycle management with scripting for drive customerexperience and cost savings.Expanded data center sites to span four continents in theUS/UK/Singapore/Australia, with oversight and monthly reporting.Define converged networking technical requirements for multiple usecases.Cisco Unified Computing System (UCS) multiple domains with 300 BSeriesservers.SME for data storage management, continuous improvement, andDevops methodologies of like-minds transformers of the serviceoffering environment.

Austin, Texas, Us

Responsible for the management of the storage environment which includes multiple data centers between California and Texas. This includes design, implementation, administration and performance optimization the storage environment. Implementation and creation of processes, procedures and reporting for data center infrastructure management. Support HP Blade and Cisco UCS systems consisting of large ESX and Hyper-V virtual environment.Storage environment:• 1 Petabyte• EMC VNX Unified• DataDomain• Isilon NAS• NetApp FAS• Cisco MDS SAN switches• Brocade SAN switches• CompellentAccomplishments of note:• Performed migration of iSCSI network to FC SAN.• Managed the migration of 80 ESXi hosts, 1000 virtual hosts and 200 Tb residing on legacy Compellent arrays to a VNX configuration.• Designed and reconfigured existing Cisco SAN fabrics to meet industry and management best practices.• Obtained 99.99% (including maintenance windows) uptime for quarters 1, 2 and 3, which was unprecedented in the storage environment. This was due to the creation of implementing policies and procedures that included adherence of ticketing process, change management compliance, regular maintenance procedures and environment monitoring.• Implemented reporting process and documentation to senior management to provide visibility into the storage environment.

Southborough, Ma, Us

As a Senior Consultant at GlassHouse delivered consistent and measurable results in the delivery of consulting strategy and implementation projects for clients and partners. Frequently called upon to evaluate environments, deliver assessments to multiple levels of management, design modernization plans and implementation. Routinely collaborated with sales teams to identify business opportunities at new and existing clients of GlassHouse. As part of the services team, responsibilities included working with pre-sales teams to scope projects and statements of work.Core strengths in the areas of technology infrastructure, experience with multiple platform interoperability, data center and IT infrastructure design and operations, high availability and business continuity, systems and storage implementation and management (including server virtualization). Accomplishments of note:• Led a project to migrate 300+ servers from a legacy IBM SVC environment to a newly implemented NetApp solution for an insurance provider. I designed the target NetApp infrastructure and collaborated with the vendor's Professional Services to deploy the solution. I developed and executed a migration plan, focusing on minimal downtime and disruption to the environment.• Designed and implemented a 1PB storage environment for a financial services client. Key aspects of this deployment included local and remote site design and implementation, configuration of replication between the two sites and BC/DR testing and validation.• Led a diverse team of engineers on a legacy data migration project for a healthcare conglomerate. It involved reconfiguration and migration of 500+ servers. My unique approach to the migration design resulted in the migration being completed ahead of schedule and overall costs savings of over a million dollars.• Assessment, re-architect and deployment of storage and virtualization environment to industry best practices to an ultra-high density in the automotive industry.

Round Rock, Texas, Us

Was part of a team that specifically catered to Dell’s enterprise clients. The roll as an Enterprise Technician managed the advanced technical support, business goals, and assistance queue, which dealt directly with the client’s senior solutions administrators and architects. As a SME in EMC solutions, managed all internal Dell escalations related to EMC-Dell branded products as well as other Dell OEM backup/recovery and host connectivity solutions.Accomplishments of note:• Developed a suite of programs that automated the analysis of support logs and streamlined the troubleshooting process. This resulted in significant reduction of the time it took to resolve issues. This tool was submitted to Dell to be filed as a patent.• Attained the highest level of certification (Master level) for EMC Proven Professional tracks – considered to be one of the best in the industry for storage certifications• Consistently earned the highest score in Dell’s customer satisfaction surveys. I was often asked to train junior members of the team during their onboarding process on how to manage customer expectations during an escalationSupport included Windows, NetWare, HPUX, AIX, Sun, and Linux. Solutions included EMC CLARiiON, Windows Clusters, Dell NAS and SAN solutions, Tape Libraries and Backup implementations. Achieved a Mastery level of all Knowledge Checks with all training. Maintained a high level of Customer Service and have mentored to other technicians. Performed Level 2 and 3 escalation roles within the EMC Team for in depth issues that needed a high level of engagement. Developed a solution to provide a tool to Storage support to analyze EMC logs to maximize troubleshooting, which was been submitted to Dell for Patent. Filled the Team Lead role for the EEC Storage Department to ensure a consistent customer experience and escalation points. Elected representative for the EMC Team to the EEC Storage Winning Culture Committee.

Boston, Us

Managed 100's of Novell Netware and Microsoft Windows environment with a focus towards reduction of waste and operational toil.

Providence, Rhode Island, Us

Lead the NetWare and Windows host environment, implemented process improvements to enable customer growth and value to parent company. Partnered with multiple departments, including Security, Networking, and monitoring to ensure 100% uptime and full compliance with change management processes.

Us

As part of the Platform and Data Center teams I was responsible for multiple data center locations throughout Rhode Island. I maintained core infrastructure stability, data center optimalization, Change Management, and ensured 100% operational uptime.

I have experience as an integration engineer, deploying server hardware and operating system solutions to some of the largest financial institutions in Boston, Chicago, and New York.I lead teams of up to 10 members for remote deployment of customer solutions.

Honorable Discharge, Aviation Maintenance

Master'S Degree, Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer Science

As, Computer Science