Christopher Stancil Email & Phone Number

Kitchener, On, Ca

- Own an account list and develop strategic account plans to drive renewals and business expansions.- Execute account plans with client sales executives to close account upsell and cross-sell opportunities.- Initiate churn mitigation plans logged in Salesforce to resolve client escalations and retain annual revenue.- Develop success plans with clients to align their strategic business objectives to their adoption of the product.- Build relationships with and become a trusted consultant for senior leaders and decision-makers across all departments within the organization.- Administer Strategic Business Reviews to present clients product usage data against their intended outcomes.

Philadelphia, Pa, Us

- Owned and supported SMB accounts throughout their onboarding, implementation, and post-launch phases.- Drove account renewals and expansions by corresponding with sales via HubSpot to identify and action on opportunities.- Achieved personal NRR goals by resolving client escalations to reduce churn.- Administered strategic business reviews to align the client’s goals and successes with the solutions in the product.

Philadelphia, Pa, Us

- Supported and monitored client accounts via Asana, ranging from early-to-late stage life cycles.- Lead software implementations and maintained high-touch relationships with clients to meet their needs.- Collaborated with the development team via GitHub, and tested software features for quality assurance.- Facilitated technical training sessions on product functions and best practices for end users.

West Chester, Pennsylvania, Us

- Consulted 350 students from matriculation to graduation, and recruited prospective students.- Accelerated faculty adoption of virtual advising tools through implementations and training sessions.- Worked cross-functionally to support retention through programming and interventions.- Logged student activity data, and managed enrollment records via Oracle PeopleSoft.

West Chester, Pennsylvania, Us

- Designed, implemented, and managed the College of Arts and Humanities Ambassador Program.- Managed 12 undergraduate ambassador’s work schedules and conducted their training sessions.- Facilitated individual ambassador check-in meetings to discuss their goals and outline their progress.- Created marketing materials to disseminate college-wide and present during FYE 100 course sessions.

West Chester, Pennsylvania, Us

Facilitated success workshops weekly, trained new graduate facilitators, and streamlined the online registration process for students.

West Chester, Pennsylvania, Us

Provided students with initial support to help ensure their federal and private aid would be processed, and scheduled appointments for students to meet with financial aid counselors.

West Chester, Pennsylvania, Us

Conducted individual meetings with an assigned load of students on academic probation to support them in developing skills for academic success.

Master Of Science - Ms, Higher Education Policy And Student Affairs

Bachelor Of Arts - Ba, Communication Studies