Generate daily delinquency and goal reports for corporate office, management, and staff. Focus on reconciliation of deficiency balances on vehicles, unpaid service invoices, returned checks, and fraudulent insurance claims. Working with legal counsel on preparing judgments and wage assignments on applicable accounts. Secondary goal of maintaining current Loan/Lease portfolio via phone calls and correspondence.

Provide professional customer service to help customers with inquiries on delinquent accounts. Document customer contacts on system of record. Assist with insurance filings, account disputes, and payment research. Analyze the customers’ financial situation and offer the best options to satisfy accounts. Perform/receive collection calls in assigned work queue. Generate daily delinquency reports for various site locations to assist with handling of all accounts. Ensure adherence to all compliance regulations, policies, and security policies.

Provided software and hardware installation, solutions, and support to various clients in addition to desktop training for Windows-based applications (Microsoft Office, Photoshop, other software packages) and sales. Created advertisements, flyers, business cards, and original artwork for the business and consumer market

Provided financial solutions to new/existing customers. Helped ensure timely repayment of current loans. Created/distributed procedural documentation and promotional materials for branches statewide. Revised and updated legal documentation for approval by corporate office. Formed partnerships with local businesses.

Responsible for providing client support and reconciliation of various Healthcare related accounts. Worked with customers to resolve accounts in default and update file information pertaining to disputes.

Reconciled client accounts in various areas. Resolved consumer disputes and delinquencies.

Created programs to satisfy project requirements and modifications. Managed various technical projects. Analyzed and performed problem fixes for user community. Created End of Year management reports. Provided off-hour 24/7 tech support to the marketing and manufacturing community. Conducted informational classes for the user community.