Chris Storms Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Nashville, Tennessee, Us

Spearheaded Process Innovation, Corporate Applications, and Portfolio Management teams. Led a team of 65 across the US and Philippines and managed an annual budget of $11M, across labor, applications, and services.✔ Led team to redesign Asurion’s global (HR, Solutions, Recruiting) expert onboarding process, achieving $2.4M/year in savings using Kaizen, impacting over 11,000 hires/year. Implemented Moveworks, a Generative AI/GPT platform, resulting in a 60% reduction in IT and HR support desk tickets through employee self-service and automation for over 20,000 inquiries a month. Led Asurion’s citizen development initiative through the Microsoft Power Platform, resulting in improved governance, scalability, stability, and cost savings of $200K/year.

Nashville, Tennessee, Us

Established a Salesforce Platform team to build out capabilities for Asurion’s Major Appliance Repair line of business, supporting 1,000 Sales and Service Cloud seats and managing annual budget of $3M. ✔ Led Salesforce implementation of nine developers and administrators, resulting in 75% increase in productivity. Developed platform to support inbound caller qualification, reducing customer acquisition costs by over 100%. Transitioned implementation to native Lightning interface, saving $200K in subscription costs and accelerating development delivery by 200%.

New York, New York, Us

Managed turnaround Asia Society's Salesforce implementation, leading to a global deployment of Non-Profit Success Pack (NPSP) and integration with accounting and donor systems. ✔ Led Salesforce turnaround, resulting in 100% improvement in system reliability. Established internal best practices, reducing support backlog by 95%. Integrated Salesforce with third-party box office, donor, and membership platforms, enhancing data visibility and accuracy. Oversaw Salesforce administrator, implementing operational and administrative best practices.

New York, Ny, Us

Built corporate cloud systems and led a team of 25 to modernize the organization's tech stack, with a budget of $14M and supporting over 400 users globally.✔ Determined optimal solution for IT Cloud systems, including Salesforce, Workday, Slack, ServiceNow, Okta, Box, Smartsheet, DocuSign, DotAlign, and custom-developed applications and mobile apps, achieving annual cost reductions of $4M in ongoing spending. Improved the Investment Sourcing team’s capacity, process, and tracking by implementing a more cost-effective, custom interface built on the Salesforce platform, increasing the number of tracked companies by 200% within the first year.

New York, Ny, Us

Led the organization’s cloud migration initiative, serving as a key liaison between IT and business teams. Owned modernization of legacy technology team and platforms. Directed a staff of 20 (FTE and partner teams), managing project budgets exceeding $1.5M.✔ Led the organization’s cloud migration initiative, modernizing legacy technology stack, resulting in improved data availability and system stability. Spearheaded the design and rollout of a custom mobile-first app, FUSE, on Salesforce for GA’s investment professionals (14 offices in 11 countries), streamlining the investment process and increasing tracked companies by 300%.

Us

Oversaw advisory and client services solutions, and collaborated on IT strategy and day-to-day operations.✔ Served as product owner for advisory and client services solutions, overseeing Investor Reporting, Investor Portal, and McKinsey Partner Portal enhancements and maintenance. Contributed to IT strategy development, aligning technology initiatives with investor relations business objectives and growth plans. Systematized investor portfolio aggregation and reporting processes for 2,000+ partners and investors.