Made all phone sales for company. Scheduled all appointments. Handled all customer service issues.

Telephone operator for message service company. Trained all new employees.

Managed call center. Recruited, hired & trained employees. Implemented new sales scripts & techniques. Performed quality control tasks. Increased sales by 40+% & to 100% paid.

Managed a market research call center of 100+ employees. Oversaw the successful completion of interviews & projects by designated deadlines, ensuring efficient shift operations, & monitoring interviews. Performed quality control tasks. Headed client monitoring sessions.

Trained all new employees & cross trained existing TSR's (telephone sales representatives) on new projects. Monitored 100+ TSR's per week. Performed quality control tasks. Supervised all new employess. Motivated & set goals for TSR's.

Company did cold calling for donations to PBA, Fraternal order of police, Vietnam Vets, etc. Trained & cross trained TSR's. Supervised a team of sales representatives. Monitored TSR's for quality sales & gave feedback. Set calling parameters on EIS call processing system.

Solicited donations for non-profit organizations. Ex. - PBA, Vietnam Vets, Fraternal Order of Police. Performed cold calling & tap calling. Verified information obtained by other TSR's. Received company's "Best Salesman Award" two years in a row.