Information Technology Coordinator
Honolulu, Hawaii
-Inspected, procured, and repaired over 200 computers (PC & Apple products) and network equipment (Netgear Enterprise & Cisco products), reducing downtime by 25%.-Installed and maintained MDM software for 150+ Apple MacBooks and iPads, enhancing device management efficiency by 30%.-Managed the email system, websites, subdomains, hosting, and donation portal, ensuring 99% uptime.-Trained 20+ personnel on new and existing software, increasing tech proficiency by 40%.-Performed general maintenance, troubleshooting, backups, and repairs on computer systems and peripheral equipment, achieving a 95% first-contact resolution rate.-Supervised daily operations and remote projects, maintaining the highest quality standards and improving project completion rates by 20%.-Provided systems administrator functions, including installs, upgrades, and inventory management for computer-related equipment, streamlining operations by 15%.