Christopher Timberlake Sr. Email & Phone Number

Richmond, Virginia, Us

➙ Oversight of all facets of the solutions sales, delivery, and support lifecycle, including generating business analytics, fostering organization-wide collaboration, and conceptualizing and implementing standards and procedures ➙ Effective direction of pre-sales efforts with clients to capture opportunities and formulate customized results-oriented solutions.➙ Partnership with 25 offshore resources in Costa Rica while managing a team of 20 engineers remotely across the U.S. Broke down collaboration barriers to ensure seamless functionality and efficient communication across all levels of the organization, enabling smooth operations and consistent performance.➙ Facilitation of training on security compliance and best practices to enhance team capabilities.➙ Leading global engineering teams in implementing cutting-edge solutions that aligned with business objectives, optimizing operations, and ensuring customer success.➙ Driving strategic initiatives centered on digital transformation and cloud adoption, boosting profitability, and promoting long-term growth.➙ Establishment of a collaborative and continuous improvement-focused culture, leading to higher team productivity and enhanced client satisfaction.➙ Integration of a new ticketing system and development of charters for the Project Management Office (PMO) and Engineering teams.➙ Introduction of automation for the statement of work (SOW) generation, approval, assignment, and tracking, significantly expediting delivery times and boosting operational efficiency.

Chesterfield, Mo, Us

➙ Execution of standardized delivery and management practices across a global team of 350 professional services engineers, pre-sales architects, consultants, and contractors to enhance operational efficiency.➙ Integration of pre-sales functions into the Professional Services Department, equipping technical teams to deliver consultative solutions aligned with customer business objectives.➙ Close collaboration with Sales, Operations, OC, Product, and Marketing teams to ensure alignment and maximize business potential.➙ Clear definition of roles and responsibilities within the Professional Services Team to improve accountability and operational effectiveness.➙ Identification and resolution of customer satisfaction (CSAT) issues, ensuring swift resolution and maintaining robust client relationships.➙ Successful integration of seven companies during merger and acquisition (M&A) efforts, including SyCom's acquisition in June 2021.➙ Implementation of uniform pricing strategies across the organization, leading to improved financial performance and enhanced customer satisfaction.➙ Development of repeatable, profitable engagement standards that maintained customer satisfaction while driving revenue growth from $220M to $370M within a year.➙ Leading the creation of Power BI reports, improving business intelligence and data analytics capabilities, and boosting contribution by 20% through enhanced KPI tracking.➙ Cultivation of interdepartmental collaboration to offer solution-based sales approaches, focusing on addressing customer business goals and showcasing the organization's value proposition.➙ Close monitoring of the execution of strategic initiatives and metrics that focused on a cloud-agnostic approach and leveraged consultative selling techniques, thus driving a 40% increase in cloud revenue in 2023.➙ Oversight of a team of 350 professionals, achieving a 68% revenue growth by optimizing service delivery and integrating pre-sales best practices.

Richmond, Va, Us

➙ Development and management of 7 high-performance teams, comprising 100 members, to meet and exceed organizational goals.➙ Leveraging executive leadership to establish and achieve KPI metrics across the organization, as well as set strategic direction toward optimizing and expanding revenue streams.➙ Collaboration with Sales, Operations, TAC, and Marketing teams to support daily business needs and drive growth.➙ Creation of a tiered bonus plan, which was tracked with Power BI, driving alignment of engineering performance with individual, team, and company goals.➙ Formulation of post-project and ticket closure customer satisfaction surveys to gather feedback and improve services.➙ Building "Collaboration Teams" to promote best practices, cross-platform integration, and uncover strategic opportunities.➙ Optimization of deliverables for consistency in client interactions and project outcomes.➙ Enabling remote work capabilities for high-performance teams, ensuring seamless operations during and post-COVID.➙ Leading the engineering P&L, driving financial performance and cost optimization efforts.➙ Pioneering over $450K in annual savings by spearheading digital transformation initiatives and integrating Software as a Service (SaaS) solutions.➙ Strategic efforts in boosting efficiency and reducing time-to-market by 30% through standardization of processes for SOW and levels of effort (LOE), ensuring consistent and high-quality customer experiences.➙ Achievement of revenue growth by helping the organization reach $90M in 2021, exceeding the $60M total revenue in 2019.➙ Institution of Tier 1 Microsoft CSP, bringing $900K in monthly recurring revenue (MRR) and achieving return on investment within two months.➙ Securing over $2M in funding for Cisco MOU and Microsoft deployment services by leveraging vendor relationships.➙ Producing $1.6M in additional margin over three years by enrolling the organization in the Microsoft Incentives program.

Richmond, Va, Us

➙ Full accountability for profitability and P&L management of the Microsoft Division.➙ Deployment of standardized delivery processes and deliverables to ensure a seamless and consistent customer experience.➙ Establishment of SMART goals to track KPIs, driving measurable improvements and performance gains.➙ Resolution of customer satisfaction (CSAT) concerns promptly for the Microsoft Division, ensuring positive outcomes and customer retention.➙ Delivery of technical expertise and hands-on support to internal teams, ensuring project success.➙ Close interaction with Sales, Operations, TAC, and Marketing teams daily to drive business growth and foster cross-functional collaboration.➙ Formulation of a cloud computing practice that expanded billable services and provided consultative solutions aligned with client business goals.➙ Instituted enterprise software delivery and maintenance processes to maintain consistent quality across the division.➙ Increasing the team from 8 to 20 high-performing members, driving growth and operational capacity.➙ Optimization of Microsoft service offerings and expansion of Gold partnership levels.➙ Boosting the Microsoft Division’s profitability by 40%.➙ Attainment of award as the Microsoft Mid-Atlantic Partner of the Year for excellence in partnership and performance.➙ Establishment of standard operating procedures (SOPs), optimizing delivery efficiency and improving client satisfaction.➙ Driving digital transformation efforts, including transitioning to SaaS, Azure IaaS, and cloud computing solutions.

Richmond, Va, Us

➙ Research, Design, and Implement a standard baseline Operating System environment utilized throughout the Enterprise➙ Increase Media General’s ROI for workstations by consolidating 80+ Operating System images to 1➙ Research, Design, and Implement a centralized License database for Media General software purchases➙ Research, Design, and Implement a standardized process for software installations for Media General systems➙ Responsible for ensuring all Media General systems have a standard Security baseline applied➙ Manage a team of 5 direct (150 indirect) that completes ~500 tickets on a monthly basis➙ Responsible for all software deployment on Media General systems ➙ Research, Design, and Implement “Virtual IT” for remote sites to reduce IT site visits➙ Increase Media General’s ROI for software and hardware by standardizing processes and procedures➙ Helped Media General save ~$600,000 from software license compliance audits via SMS/SCCM➙ Increased Media General ‘s ROI for software purchases and support by reducing 13,000+ different applications to 400 standardized applications➙ Research, Design, and Implement System Center Configuration Manager 2007 for the Media General enterprise➙ Research, Design, and Implement Microsoft Deployment (MDT) 2008 for the Media General enterprise➙ Research, Design, and Implement a process to patch systems in the DMZ with no trust to Media General network➙ Research, Design, and Implement a centralized Software Request form for end users to request software installations➙ Responsible for management of approximately 9000 computer systems from over 60 site locations➙ Maintain 6 production SQL 2005 Service Pack 2 systems which includes customized SQL queries for Media General reports➙ Experience with Network Load Balancing and Management Point/Software Update Point roles➙ Research, Design, and Implement a standardized process for Media General server builds for all locations

Richmond, Va, Us

➙ Research, Design, and Implement Systems Management Server 2003 enterprise wide➙ Administered Systems Management Server 2003 ➙ Responsible for Security Baseline for all Media General systems➙ Administered Active Directory, DNS, WINS, and DHCP➙ Implemented SMS 2003 Operating System Deployment for PC Imaging➙ Responsible for Asset Management ➙ Sarbanes Oxley Audits➙ Assisted with migrating 2000 Active Directory to 2003 Active Directory "Forest Functional" level➙ Media General software audits

➙ Performed Windows Administrative duties➙ Assisted in migrating from NT4.0 domains to Active Directory domain➙ Assisted in migrating from Microsoft Exchange 5.5 to Exchange 2003➙ Research, Design, and Implement Systems Management Server 2003 for Ethyl Corporation➙ Administered SMS 2003 in 17 different countries➙ Implemented and Administered McAfee ePolicy Orchestrator Antivirus Software

Basking Ridge, Nj, Us

➙ Received over 50 customer accommodations for quality of service and dedication➙ Received MVP award from Verizon for performance and training abilities➙ Recognized by Verizon for having the Lowest Repeat Rate in Central Virginia (under 1%)➙ Certified Business Installation and Maintenance Technician➙ Certified Business Installation and Maintenance Trainer➙ Certified Residential Installation and Maintenance Technician➙ Certified Residential Installation and Maintenance Trainer➙ Lead Technician for Richmond➙ Placed 2nd in Verizon National Safety, Maintenance, and Troubleshooting Rodeo