Over 10 years of experience as a Supermarket Assistant at Waitrose & Partners and 1 and a half years as a Team Leader with excellent customer service skills.I am an IT student and aspiring professional who is passionate about learning and applying new technologies and skills. I am currently pursuing a BSc in Information Systems and Management at Birkbeck, University of London, due to submit my dissertation in April. I am also studying for a CompTIA A+ certification from Udemy.I am a reliable, flexible, and collaborative team player who can handle multiple tasks and responsibilities with efficiency and professionalism. I have handled teams during busy times of the year (e.g Christmas). I have excellent communication and customer service skills, which I use to deliver high-quality service and satisfaction to both internal and external stakeholders. I also have strong computer hardware troubleshooting skills, which I apply to resolve technical issues and optimise performance at Waitrose with my additional Store Point of Contact role. I am motivated to build experience within the IT sector. Looking for entry level opportunities to broaden my IT knowledge.