Ensure smooth company operations by overseeing customer relations and accounts which includes service calls, parts tracking and smooth facilities access by Engineering Technicians. Held Engineering Technicians accountable for excellent customer service and quality.Tracked parts to ensure Service Level Agreement (SLA) requirement were met. Manage and maintain a customer database. Schedule appointments and time allocation as well as coordination and communication between clients and technicians that result in smooth delivery of products and increased customer satisfaction.Manage the day-to-day operations of a team of four Global Call Center Operators.Provide successful training of new recruits while challenged with limited resources of time, funds and materials by utilizing a shadowing technique that involved various customer service scenarios.

Documented incoming grocery shipments.Worked with store management to make facing product conform to company standards.Oversaw deposits and ATM balancing.

Handled the processing and opening of new accounts.Coordinated the transfer and management of stocks.Assisted customers with the purchase and sale of stocks.