Christopher Lovell Email & Phone Number

Chester, New York, United States

Wadsworth, Ohio, United States

I am a flexible leader with over 25 years of experience in leadership, implementation, service and project management. Management professional with proven ability to advance operations, drive profitability and deliver exceptional service and accuracy. I am currently seeking my next opportunity and can be reached via LinkedIn.

Oversaw the successful execution and delivery of Centrally HR to our clients while aligning with the organization's goals and objectives. The Centrally HR Implementation team is a cross-functional team that works to provide accurate client integration/implementation of the UKG Ready Platform. Led a team of 6 up to 11 direct reports. • Implemented the largest and most productive cross-functional multi-platform implementation teams from the ground up responsible for converting over 800 clients. • Led and developed the Implementation Team with a focus on ensuring day-to-day operational synergies are in line with all departments while measuring performance, providing mentorship and fostering professional growth.• Ensured successful on-time project delivery with high-quality standards and a client satisfaction rating of 90%+.• Evaluated the effectiveness of project methodologies and processes, identifying areas for improvement and implemented necessary changes to optimize efficiency, resulting in 2 months of increased revenue.• Restructured the Implementation Team redefining roles to ensure team members were in optimal positions.

Responsible for the Payroll Implementation Team of 6 to 11 direct reports ensuring on-time project completions of the UKG Ready platform.• Streamlined operations and improved outcomes, contributing to the sustainability of UKG Ready solutions.• Developed and mentored team members to allow them to become successful leaders.• Established process improvements, policies, and procedures in all responsible areas to improve documentation consistency and the overall onboarding process.• Collaborated with members of senior leadership, sales partners, and department managers to deliver the best possible experience for our employees and clients.

Cleveland, Ohio

Led and manaaged the daily operations between, the Implementation Team, Client Service, and Processing departments to serve clients over multiple product lines. Established and built relationships with the CPA sector to drive new business. Partnered with the President on forecasting, budgeting, audits and overall P&L responsibility. Led a team of 5 department managers. • Collaborated with the management team to analyze the operating budget and control expenses. • Partnered with members of senior leadership, sales partners and department managers to deliver the best possible experience for our clients and strengthen relationships with CPAs.• Engaged daily with the Implementation Manager, Customer Service Manager and processing areas to ensure the daily operations were completed timely.• Designed and implemented client reporting management systems and procedures.• Developed, cultivated, and tracked documentation for processes and the information to the SAE16 auditors.• Managed hiring process for multiple functions, including Implementation Specialists, Project Managers, Client Service Representatives, and Processing Specialists.• Established process improvements, policies, and procedures in all responsible areas.

Solon, Ohio

Responsible for leading and managing the efficient performance of the daily operations between, the Implementation Team, Client Service, and Processing departments. Lead a team of 5 department managers. • Led and developed the Implementation Team and Processing Team ensuring day-to-day operational synergies align with all departments.• Developed team members supporting their growth into successful leaders, resulting in multiple promotions.• Collaborated with Sales to streamline the client set-up process and measure effectiveness through use of surveys.• Spearheaded all aspects of payroll processing for the client base, ensuring timely and accurate disbursements.

100 East Hines Hill Road Hudson Ohio

Acted as a single point of coordination on behalf of Paychex and the client throughout the implementation process. Led and supported efforts with the client to start up software and hardware systems. • Conducted due diligence and partnered with sales to perform in-depth needs analysis and selected products to fit the client's needs and expectations. • Coordinated and prioritized tasks, timelines, and project scope while maintaining clear communication with clients, implementation teams, sales, and management to ensure project success and transparency.• Managed multiple business units to onboard complex high-revenue clients, ensuring seamless integration and exceptional organization throughout the process.• Communicated and facilitated changes in project scope, created goals, identified risks, and devised contingency plans to build deliverables.

Responsible for accurate client integration and implementation through the leadership and direct accountability of the Cuyahoga Valley Implementation Team consisting of 11 direct reports.• Implemented one of the largest and most productive cross-functional multi-platform implementation teams at Paychex, converting 1,000+ clients annually.• Conducted performance evaluations and disciplinary reviews, offering constructive feedback to elevate team performance resulting in consistent client satisfaction goals of 93%+.

Held the following roles listed below during this time period at Paychex:Implementation SupervisorImplementation SpecialistClient Service SupervisorMajor Account ManagerIT Product SupportSenior Payroll SpecialistPayroll Specialist