Christopher Duncan Email & Phone Number

Louisville, Kentucky, Us

• Develop and implement a comprehensive IT strategy that aligns with the organization’s goals and objectives.• Provide visionary leadership to drive innovation and continuous improvement in IT Systems supporting the Member and Provider experience.• Collaborate with executive leadership to identify and prioritize technology needs and opportunities.• Ensure all systems meet regulatory requirements and standards, including CMS, HITRUST, HIPAA and others. Ensure cybersecurity standards are being met in design and development and are constantly reviewed.• Manage strategic relationships with key vendors, consultants, and other external partners to support and implement IT initiatives.• Ownership, administration and development of multiple SaaS platforms to enable rapid speed to market. • Lead and manage major IT projects, ensuring projects are completed on time, within budget, and meet the specified objectives. Manage risks associated with budget or on-time delivery.• Build, lead, and mentor a high-performing IT Engineering Team fostering a culture of collaboration, innovation, and accountability.• Develop and manage the operational and investment budgets, ensuring cost-effective use of resources and efficiency. • Develop and implement AI strategy to drive efficiencies and automation• Drive DevOps and iterative/agile mindset to bring the most valuable requirements to production faster. • Experience with a broad spectrum of healthcare areas including Clinical, Individual Product Sales, Member Enrollment, Operations and Servicing. Also experienced with IT Service and Operations Management (ITSM, ITIL).

Lexington, Kentucky, Us

Responsible for Information Technology team delivering solutions for all facets of the Health Insurance business, including code, infrastructure and reporting. Additionally responsible for architecture and Business Intelligence systems (Cognos). • Direct management of day to day operations and project tasks for programmer/analysts. • Mentoring and development of individual skill sets and professional acumen. Focus on industry best practices and standards, including use of UML, SOA, OOD.• Responsible for Requirements Gathering, project delivery, and post-production support.• Responsible for Hardware configurations and sizing.• Corporate Data Warehouse Manager: Coordinated and executed changes within. Created and deployed star schema enhancements, cube enhancements. Built and monitored data warehouse and COGNOS cubes. Managed Data Warehouse/Business Intelligence Developers..• System Architect: Implemented and coordinated major enterprise architecture enhancements including but not limited to, EDI and ETL systems, security, Intranet web applications and reporting architectures, including launching and coordinating transition to COGNOS platform. Focus on SOA (service oriented design) and OOD (object oriented design).• Software Risk Assessment/Change Management coordinator. Analyzed risk in new software development or third party software upgrades and conducted projects to mitigate• Managed relationships with Third Party vendors ranging from business associates to companies integral to the success of the business (software vendors, value-add vendors, Pharmacy Benefit management companies, etc)• Managed relationships with customers’ IT/Development shops. Included negotiating specifications for applications and data trades.

Frankfort, Us

• Developed new applications and maintained legacy applications in AS 400 COBOL. Development included the entire lifecycle of the application with design, coding, testing, training and deployment• Responsible for Requirements Gathering, Design, Coding and Testing of multiple projects.• Planned and scheduled own work around due date expectations and dynamic workload• Major accomplishments include design and coding of new billing system and the design and development of a new accounts receivable system, capturing saving of $500K+ per year. Promoted to Programmer/Analyst II.