Maintain and expand sales of Global Industrial's portfolio of products into new and existing accounts with a specialty in government sales. Improve market position through increased market penetration. Continually develop growth opportunities through strategic account planning activities and effective management of the full sales lifecycle. Prepare and review sales quotes, contract documentation, and convert into sales. Analyze customer/market data using Salesforce, MS Access and MS Excel to prepare sales, utilization, and opportunity target reports.• Consistently meet and exceed sales and productivity goals.• Mentor new hires and current co-workers with data reporting and analysis.• Provide technical support.

Inside sales account manager in a call center environment managing B2B accounts with 350+ automobile dealership F&I managers and end customers specializing in commercial vehicles sales and leasing. Explored and developed new commercial sales and marketing opportunities in assigned regions. Provided comprehensive customer service support. Consulted with dealership F&I managers over financial loan terms, agreements, and promoted Ally Auto commercial financial products while also providing exceptional customer service and sales support. Prepared and reviewed financial sales and lease contract documentation packages; Trac-Leasing, Smart Lease, retail finance, commercial lines of credit. Analyzed various market data sources, including from Salesforce, to prepare sales, utilization, and opportunity target reports.• Consistently exceeded sales and productivity goals.• Mentored new hires and current co-workers with data reporting, analysis, and interpretation.• Provided in-house PC technical support.

Six Sigma Green Belt certified. FDOH certified Contract Manager. Monitored all Ryan White Parts A, B, and C HRSA federal Provider/Vendor reporting scopes. Conducted local, state, and federal level quality QI monitoring of service delivery and provider compliance, supplier scorecards and KPI. Management of detailed Quality Assurance (QA) and Quality Control (QC) review for all active contract files to ensure accuracy and compliance with the annual Quality Assurance Review (QAR). Maintained multiple ACCESS SQL databases to provide statistical reporting and analysis. Able to work with diverse staff, manage multiple objectives and tasks, meet deadlines, monitor expenditures, prepare reports, and monitor programs. Developed and prepared program manuals, policies, procedures, standards, and rules. Interviewed ADAP, Medicaid, and Medicare applicants for benefits screening and linking to care. Case management and follow up with clients. Administered the "CAREware" and "Provide Enterprise" electronic health record databases for HRSA reporting and service provider payments and adjustments.• Team leader responsible for creation and implementation of policies and procedures for Electronic Health Record program in the Ryan White ADAP program using DMAIC principles.• Creation of continuing improvement processes to ensure all federally mandated reporting requirements are completed with increased accuracy, efficiency, and timeliness.• Lead staff providing eligibility training, database training, and continuing education to all new hires.• Team leader providing local Provider/Vendor contract monitoring, on-site auditing, and technical support.• Responsible for $50,000+ recoupment per year in Medicaid and Medicare billing. • Creation of policies and procedures to streamline Provider/Vendor invoicing.

Certified eligibility specialist interviewing applicants for public assistance and determining eligibility benefits for: SNAP, Medicaid, and TANF Cash Assistance. Case management, followed up with and linked clients with care. Assisted clients with the application process and with obtaining required documentation to determine eligibility. Performed Q/A reviews and corrections of case files. Provided superior customer service.• Unit team leader providing peer review of payment accuracy and documentation accuracy.• Unit team leader providing dispute resolution between agency and benefit recipients.

Project coordination between engineering staff and construction service providers. Generated annual, quarterly, monthly, and all other periodic reporting related to facility and project budget proposals and followed through on approvals, supplier scorecards and KPI’s. Developed project level budget proposals to insure adequate funding of project(s). Supervised 30 or more direct report employees. Coordinated Outside Plant construction with vendors and suppliers. Coordination of equipment repair and replacement. Maintained and calibrated digital networking and telephony equipment, routers, hubs, and other network resources. Forklift operator loading and unloading materials and fiber optic spools up to 10,000 lbs.• Team leader responsible for the consolidation of multiple warehouse facilities into a centralized receiving and distribution facility.• Created new KPI procedures to streamline process for Field Technicians to be properly equipped with materials and hardware for new and ongoing telephony installation projects.

Installation, calibration, and maintenance of CAT5 structured cabling systems, PBX, routers, hubs, nodes, WLAN and LAN networks and related equipment. Coordinating material deliveries and work assignments. Responsible for maintaining quality assurance throughout the network build. Troubleshooting and resolution of any potential problems in the network. Follow up on enterprise networking trouble tickets. Provide training and education to end user clients.