Chris Tonna Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Manage high caseloads of HCP and CHSP clients effectively.• Conduct care plan reviews, including service provision, budgeting, and documentation.• Sign up new clients and establish strong rapport.• Manage MAC and Services Australia portals, including reassessments, HCP leave, entries, and claims.• Build professional relationships within and outside the business.• Collaborate with other teams and work as part of a team.• Establish and maintain rapport with clients using excellent communication skills.

Sydney, New South Wales, Australia

• Building professional and empathetic customer relationships• Managing emotionally-charged customer cases and delivering resolutions• Coaching new and existing team members• Developing engaging training material• Guiding a diverse customer base in the use of advanced consumer electronics • Working cohesively in a fast-paced team environment• Multi-skilled across numerous product categories• Self-managing time, daily tasks and meeting requirements• Scheduling meetings and customer calls• Consistently exceeding KPI targets• Working in consultation with management• Liaising with key stakeholders• Thorough experience of Australian Consumer Law and relevant Governmentinformation

Sydney, Australia

• Working in a fast-paced, team environment• Liaising with business partners and key stakeholders• Specialised customer service skills across several Social Media platforms • Meeting short deadlines• Identifying high-risk posts and managing customer experience• Consistently exceeding KPI targets• Utilising excellent existing customer service skills and developing innovative modern approaches to customer service on Social Media

Bankstown

• Utilising exceptional customer service skills to attract and retain high-value customers• Assisting a diverse customer range with selection of high-value inventory• Providing training to new and existing employees• Receipting of inbound inventory• Handling complex warranty enquiries• Working in a team environment juggling more than one task at a time• Fast-paced role with large sales volumes daily• Pick and packing of online orders

Sutherland, Nsw

During my time at this firm, my duties included:Modelling several multi-storey residential/retail structures using microstran, and Inducta software (i.e. RC Buildings, SLABS, etc)Organising and carrying-out several dilapidation reports and inspections.Site visits.

Mathematics tutoring for Year 9, 10, Preliminary and HSC students. HSC Mathematics tutoring included tutoring for:- General Mathematics- Mathematics (2 Unit)- Mathematics Extension 1 (3 Unit)

Bankstown

In this position, I was trained to work as part of a team and use open communication with team members. Also, my responsibilities mainly were in the kitchen, running the line and cleaning.

Diploma Of Community Services (Case Management), Community Services

Bachelor Of Engineering (B.E.), Civil Engineering

Activities and Societies: AusIMM, UOW Civil Engineering Society, Engineers Australia

Higher School Certificate