-Provided onsite and remote technical support for client PC's, printers, and security software deployments.-Experience in troubleshooting and managing Microsoft 365, Adobe Creative Suite, Google Workspace, Cloud Environments, and Small Business Networks.-On-site experience deploying laptop & desktop computers including workstation setup, printers, and network equipment.-Assessed client security and IT infrastructure-Recommended hardware and software based on assessment of client needs, including firewalls, switches, access points, e-mail security software,and endpoint security software-Achieved 6 digit sales figures in my first 3 months with the company.-Streamlined tasks by discovering automation features within company technology stack. Autotask, IT Glue, Zomentum.-Provided managerial support through data analysis by revamping KPI measurements, increasing client transparency, and providing customer service insights.-Refined and managed procurement/inventory practices.

- Directed workshops to improve myself and my peers' understanding of data analytics processes.- Organized the Information Technology Competition (ITC) MISSA’s largest annual event.- Facilitated outreach to tech companies for case writers and judges and sponsors.- Mentored new students, developing their technical and soft skills.

- Managed repair, maintenance, and safety procedures for six locations.- Identified trends in overall maintenance satisfaction and created action plans which on averageincreased overall satisfaction scores by 3% per year.- Reduced Variable Operating Expenses (VOE) related to maintenance, repairs, and inventory by 12%in 2020 through monitoring and analysis of spending habits.- Led my facility team to perform and report on maintenance tasks with a focus on attention to detail.- Ensured building emergency systems were fully operational through vendor maintenance contractsand scheduled in-house inspections.

-Solid mechanical skills and manual dexterity.-Intermediate proficiencies in building trades such as painting, wallpapering, plumbing, fixing seats and repairing equipment.-Excellent written and oral communication skills to clearly describe building issues to supervisors/colleagues.-Extreme attention to detail to perform and document facility inspections.-Experience safely completing tasks with tools, ladders and lifts.

-Provide guests with exceptional service, by exhibiting the following qualities: quick, clean, and friendly.-Work effectively with supervisors and co-workers.-Effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.-Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.-Ensure the security of all cash, receipts and tickets.-Ability to work and meet deadlines with minimal supervision.-Maintain regular personal attendance for all scheduled shifts.