Christopher Tsai Email & Phone Number

San Francisco, CA, US

San Francisco Bay Area

- Led A/B testing initiatives to improve cross-seller listing engagement and discovery-Spearheaded marketing focused retargeting campaigns to improve campaign efficiency and resurrection rate- Built out comprehensive funnel tracking to identify and improve on gaps in the user journey (engagement and retention focused)

- Effectively implemented and improved adoption rates of digital payments. Successfully rolled out digital payments to 90% of the sellers on B-Stock.- Performed exploratory data analysis on the existing B-Stock funnel, defined key areas for growth, identified largest areas of churn.

- Responsible for delivering and iterating on Reward Calendar, a feature that improved user retention by 10% in 2022. Worked closely with game stakeholders to ensure a full rollout to all Skillz games.- Led development of SMS Verification to tackle the issue of multi-account users and bad actors- Redesigned the Help Center to improve support ticket.

- Owned all experimentation on the Loyalty Store: improved store engagement by 30% and new user retention by 20%.- Led A/B testing initiatives on improving platform engagement by creating recurring live ops events and UI/UX improvements to FTUE.

Building and leveraging metrics to improve data quality for field inspection groups.

Performed statistical analysis to discover potential strategies for process improvement

Berkeley, CA

In charge of maintaining services in a fast paced working environment. Also helped create and modify work schedules for employees at the facility. Fixed any IT related problems that customers were having on their computers.

Monterey Park, California

Identified and monitored key metrics for revenue growth, which in turn drove ideas/solutions for cost optimization.Performed exploratory data analysis in Python on restaurant data to find solutions and form hypotheses on increasing profits.

Huntington Beach, CA

Analyzed problems involving fluid flow and dynamics through a CFD software and Microsoft Excel. Collaborated with another intern to work on data visualization of solutions related to CFD.