Christopher Tuso Email & Phone Number

Kansas City, Missouri Area

Red Hat Linux System Administrator responsible for maintaining 50+ test, QA and production servers in a 24/7 environment. Duties include creation of new servers in a VMware ESXi environment. Automation of system tasks using Ansible, RedHat Satellite, and Ansible Tower. Responsible for monitoring RedHat and/or AIX systems using Grafana, Graylog, M/Monit, Telegraf and Nagios XI.

Kansas City, Missouri Area

Contract work as a Linux Systems Administrator

Kansas City, Missouri

• Responsible for the support of video operations including Linear, Switched Digital Video, Video on Demand and back office systems nationally in a virtualized environment. • Perform troubleshooting, analysis and resolution for issues across diverse geographical, network and operating system environments. • Perform management functions during absences due to vacation, sick time, etc. • Lead multi-departmental troubleshooting efforts to identify root cause, take corrective action… Show more • Responsible for the support of video operations including Linear, Switched Digital Video, Video on Demand and back office systems nationally in a virtualized environment. • Perform troubleshooting, analysis and resolution for issues across diverse geographical, network and operating system environments. • Perform management functions during absences due to vacation, sick time, etc. • Lead multi-departmental troubleshooting efforts to identify root cause, take corrective action and/or guide restoration procedures. • Work closely with vendors (Cisco, Arris, Ericsson, Oracle and others) for troubleshooting, root cause analysis, RMA and performance monitoring. • Act as a mentor, technical lead and escalation resource for other members of the team while resolving customer impacting issues. Show less

* Managed and supported hardware and software operations in a 24/7 environment. * Performed Daily, Weekly, Monthly maintenance for 20 individual servers along with supporting Regional hardware and software applications in a remote virtualized environment. * Responsible for maintaining vendor support and bug resolution along with Project Management Duties for hardware and software upgrades, application integration, installation and changes. * Responsible for vendor… Show more * Managed and supported hardware and software operations in a 24/7 environment. * Performed Daily, Weekly, Monthly maintenance for 20 individual servers along with supporting Regional hardware and software applications in a remote virtualized environment. * Responsible for maintaining vendor support and bug resolution along with Project Management Duties for hardware and software upgrades, application integration, installation and changes. * Responsible for vendor coordination and contract management.* Developed and provided training classes and documentation for technical and non-technical personnel. * Provided technical expertise on Hardware Linux, Operations, Application and product knowledge. * Developed and maintained departmental budget.* Documented and developed training materials/manuals for new products and processes. * Responsible for Root Cause Analysis of technical issues* Generated maintenance calendar and coordinated with other departments to ensure minimal customer downtime. * Implemented multiple monitoring platforms to minimize downtime and proactively monitor potential issues. * Met with Executive Management daily to provide Root Cause Analysis of any issues, updates on maintenance and system health. * Responsible for deployment of new products and features to client base. Show less

Engineering• Engineered Business Class Connectivity Solutions in support of Sales Representatives. • Responsible for design and installation of wired and wireless Internet solutions for hotels. • Responsible for product evaluation and selection. • Work with various personnel and vendors to maximize product utilization and coverage. • Responsible for the design, implementation and programming of a departmental intranet, monitoring tools and sales/commission tracking… Show more Engineering• Engineered Business Class Connectivity Solutions in support of Sales Representatives. • Responsible for design and installation of wired and wireless Internet solutions for hotels. • Responsible for product evaluation and selection. • Work with various personnel and vendors to maximize product utilization and coverage. • Responsible for the design, implementation and programming of a departmental intranet, monitoring tools and sales/commission tracking. • Generated site surveys, feasibility studies and construction cost estimates for hotel installations Support• Provide phone and on-site support as necessary for RoadRunner Business Class Customers. • Design, install and support Internet Connectivity for hotels. • Install and support Fiber installations at the premise and assist with the installation and wiring of equipment within the area hub. • Responsible for the design, implementation and programming of a departmental intranet, monitoring tools and sales/commission tracking. • Responsible for educating incoming sales representatives on basic networking, product knowledge, procedures and site surveys. Show less

Kansas City, Missouri Area

• Responsible for troubleshooting end-to end connectivity of residential customers. • Tier 3 escalation for advanced windows and networking issues.• Responsible for contacting customers with the Code Red Virus and assisting them with removal. • Assist tap audit security department with the identification and removal of illegal• Responsible for the technical and phone training of new employees in advanced subjects.

Bachelors, Management Of Computer Science Information Systems

Associates, Computer Science Information Systems

Oracle Database Administration

Activities and Societies: 300+ 300+ training hours in education design, development, installation, backup and recovery of Oracle Databases.