Christopher Valentine Email & Phone Number

New York, New York, United States

Oversee three separate teams specializing in operations, due diligence and investigative research, and client engagement, providing deliverables to all enterprise, boutique, mid-size, and solo-practitioner firms. Manage internal employees in both in-person and remote environments, as well as offshore contract employees.Collaborate with Product, Content, Tech, Customer Success, Sales, and Marketing teams on strategic initiatives to drive revenue, growth, and efficiency. Collaborate with C-Suite and Executive-level employees on initiatives.Engage in strategic decision making to optimize efficiency, adapt to dynamic business priorities and requirements, implement small and large-scale process improvements, maintain and grow healthy relationships with clients and expert networks, and manage budgets.Manage employee performance and KPI achievement across teams, drive employee growth and development, train and mentor employees, interview candidates, and resolve conflicts.

Directly managed a team of employees overseeing workflow, compliance, and the quality assurance process of 60+ employees delivering work product to 700+ partnership clients and hundreds of new clients, including enterprise, boutique, mid-size, and solo practitioner firms. Directed a major department restructuring, creating five new teams within the department to improve client experience and department efficiency. Created and led initiatives to develop strategic partnerships and expand expert networks. Analyzed and improved workflow between teams and departments, continually implementing significant process changes. Collaborated with multiple departments across the company to drive improvement.

Managed the highest engagement volume and annual contract value team of 8 Analysts and Associates in the department servicing 90+ enterprise, boutique, and mid-size firms. Served as the primary point of contact for all engagements from new through completion. Oversaw all team workflow, internal and external communication, deliverables, training and development, managed KPIs, and interviewed new candidates.

New York, New York, United States

Collaborated with Sales, Business Development, and Market Response teams to complete and led engagements for new clients and drive client retention. Led weekly meetings of all Associates and collaborated with Director and Executive-level employees on decision making.

New York, New York, United States

Handled high priority cases for top clients, completed client intakes on new engagements, assisted in team management, and mentored and trained new colleagues inside and outside of the department.

New York, New York, United States

Leveraged information technology, databases, and research methodologies to connect leading industry experts with attorney clients on complex litigation cases across industries.

Bachelor Of Arts (Ba), Political Science And Government

Activities and Societies: Teaching Assistant - Women's Self Defense, Karate President - Washin-Ryu Karate Club Level One Student Conduct.

Advanced Regents Diploma

Activities and Societies: National Honor Society Student Government Youth Police Academy