Christopher Vales Email & Phone Number

Mountain View, California, United States

● Managed the onboarding of major content partners like NFL and NBC, troubleshooting complex integration issues to minimize downtime and ensure seamless platform functionality.● Designed and led training sessions for the EMEA team on license creation and Jira queue management, resulting in more efficient processes and significantly faster execution times across the region.● Served as the primary point of contact in the development and implementation of the automated onboarding process for individual content creators.● Created and documented the license management process in Confluence to enhance accessibility and improve distribution for all stakeholders, ensuring seamless information flow and operational efficiency.● Delivered comprehensive training to new hires in Business Development and Legal departments on operational workflows for managing partner content license agreements, ensuring smooth onboarding of partners and adherence to processes

Sunnyvale, California

● Assumed ownership of the content license management system during a period of minimal support, ensuring its continued functionality and streamlining processes to improve efficiency.● Managed the onboarding of partner agreements in Salesforce, successfully reducing liabilities and ensuring compliance.● Created and managed Content Licensing dashboard in Jira in order to properly track and report metrics to management .● Facilitated communication between multiple departments, including Engineering, Business Development, Finance, and Legal to improve workflows and boost effectiveness

Business Administration Management

Coursework: Finance,Corporate Strategy, Ethics, Project Management

Fire Technology

General Studies