A highly motivated IT process consultant with 14 years of experience in process design and implementation for Service Desk, Operations Center and Systems Operations, as well as Order Management and Service Delivery. Skilled at managing in a matrix environment, including service and team management, and facilitating cross-organizational initiatives. Experienced in identifying KPI metrics, and producing effective performance evaluation and process improvement efforts. A responsive, direct, and detail-oriented written and verbal communicator gifted in translating plans into practical application with a passionate and self-driven work ethic.Specialties: ITIL, IT Service Management, Order Management, Process Design and Implementation, Service Delivery
Listed skills include Itil, Data Center, Business Process, It Service Management, and 21 others.