Chris Van Doren Email & Phone Number

Reston, Va

IT Service and Agile Program Management consulting helping clients adopt and manage Cloud technologies. I have supported over a dozen commercial clients across the insurance, pharmaceuticals, healthcare, agriculture, food retail, and television industries as well as state, federal, and defense agencies.Agile Coaching and Program Management• Lead a program organization consolidating 15 into 6 scrum teams with 12-week program increments• Increased predictability metrics by 20% over 24 weeks executing a $17.6 million annual program.• Lead teams of 5-15 team members, facilitating planning, standups, reviews, and retrospectives• Implemented program wide tools for planning, execution, DevOps pipelines, test plans, and repositoriesService Management Consulting• Design and facilitate adoption of simplified IT management to drive hybrid cloud implementation• Design and implement adaptive change management processes for subscription-based cloud services• Facilitate the creation of cloud and AI adoption, management, and governance strategies• Design and facilitate lifecycle and runbook automation

Washington D.C. Metro Area

OSS Process Architect - Architected the business and system process designs for and the implementation of the re-engineering of an Operations Support System (OSS) for automated modeling, building, management and monitoring of a worldwide telecommunications network.Collaborated across multiple user communities and managed requirements and orchestrated planning for the new OSS spanning: • Customer Relationship Management • Order Management • Service Delivery • Service Assurance • Billing • Resource managementService Management Developer - Developed processes for the Defense Information Systems Agency (DISA) for evaluating existing and new enterprise IT services to assure adequate operational support in production and provide situational awareness to leadership and Defense customers. Designs included planning for ongoing development to accommodate fluctuating mission as well as to enable a successful adoption strategy.Independent Reviewer - Evaluated fitness of chosen OSS tools suite and implementation plans for the support of Boeing’s mobile satellite service for the Mexican government. Assessment concluded in endorsing current approach while identifying several gaps and risks as well as recommended actions to mitigate those negative findings.Change Management Developer - Designed integrated process triggers for change management that ensured production changes are replicated in the Marriott Disaster Recovery Center. Focus included discovery of existing best practices within Marriott and creating standardized process to promote those practices across all IT teams.

Desktop Virtualization Initiative Process Consultant - Designed and implemented processes to transition desktop virtualization from pilot to global production:• Created process and technical specifications for a request portal and automated approval workflow• Documenting streamlined build processes, user entitlement and handover process• Facilitated hierarchical and functional escalation workflow virtualization and desktop failures

Washington D.C. Metro Area

• Consolidated from 12 to 5 teams with minimal service disruptions• Managed metrics and trending for over 18,000 system and network monthly alarms• Reduced alarm volume 59% in one year with 13% increase in incident identification and mitigation

Washington D.C. Metro Area

Managed team of up to nine analysts; including six 24x7 analysts and three senior support staff and lead the department’s cross-organizational team of 15 people from 12 separate teams:• Defined requirements for new and existing tools for alarming, ticketing, and troubleshooting• Drafted and implemented policies and practices• Created an innovative talent development program for technically gifted NOC analysts

Washington D.C. Metro Area

Documented and planned training for new subsystems and for new hiresProvided NOC data for post-mortems of large scale outagesCoordinated the NOC with Operations for launch and maintenance activities

Washington D.C. Metro Area

White Flint, Md

Bachelor'S Degree, Business And Information Systems

English And Computer Science

Activities and Societies: English Society, School Paper