Christopher Van Eenoo Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsible for the end-to-end delivery and oversight of the APAC Robotics Process Automation team delivering operational efficiencies using BluePrism while also overseeing the delivery of a universal case management platform for our superannuation administration business using PEGA in a continuous, Agile method through distributed teams.

Sydney, Australia

Oversaw the Operational teams (inbound and outbound mail processing) as well as the IT Development function within Link DigiCom. IT Development included Annual Review production, adhoc paper mailings, microsites, EDM, automation/orchestration and website builds. Architected and implemented cross BU solutions bringing together the strengths of each BU's systems and processes. Assisted in pre-sales by technically consulting on solution options and providing recommendations to Clients on their customer communication needs.

Sydney, Australia

Responsible for the end to end delivery of transactional correspondence and customer communication experience over traditional and digital mediums.

Sydney, Australia

Responsible for development and systems testing of a portfolio of applications supporting the share registry and superannuation administration businesses. Applications in the portfolio also include Customer Communications Solution (CCM) software DOC1/engageOne, HP TRIM/Records Manager, Enterprise Service Bus (ESB), TIBCO iProcess and Pivotal CRM software packages.

Sydney, Australia

Accountable for website development and delivery, digital marketing campaign automation, mobile payment integration, YouTube video channel manager, IT strategy, innovation and solutions, analytics implementation, SEO, services integration, membership site management, desktop and mobile support, email and domain and content management.

Sydney, Australia

Responsible for identifying, advising on and driving sustainable process improvements, efficiency measures and cost management initiatives across the Institutional Banking and Markets IT department as well as leading the organisational change management component of a wide-scale Lean Six Sigma program.Highlights included:✔ Established and led a department-wide Continuous Improvement Initiative by training and coaching a team of Continuous Improvement (CI) champions. The initiative continues to implement numerous process improvements, with little to no budget but big impact, across the department.✔ Executed a DMAIC project from start to finish in less than eight weeks and achieved an (estimated) result four times better than the project's initial goal. Achieved Green Belt certification through the project.✔ Led the Organisational Change Management component of an Enterprise Services-wide Lean Six Sigma project with a stakeholder group of over 1500 people. Elements of the OCM plan, devised as part of this project, will be reused on future wide-scale change initiatives.

Sydney, Australia

Assumed IT portfolio delivery, including program and project management office (PMO) and technical directorship, responsibilities for the Murex, Structured Products and Derivatives application portfolio. Financial products in the portfolio included Interest Rate, Fixed Income, Options, Commodities including Electricity, EMTNs, Corporate Loans and other derivatives.In addition to the portfolio delivery management, the role encompassed all line management duties including budgetary (people, projects and applications), governance and staff oversight responsibilities. Portfolio of projects has included, but is not limited to, Murex functional upgrades including new products and real-time, low-latency third party portal integration (ION) for Fixed Income and Rates, Dodd-Frank and Global Trade Repository (GTR) solutions, Murex minor (2.11) and major (3.1) upgrades, application decommissions, infrastructure installations, business cases, payments gateway migration, AML monitoring, integration of Murex to SAP, reconciliation system migrations, international branch installations and remediation work.Highlights included:✔ Achieved faster delivery of Murex projects at a better price point by implementing a multi-tier, multi- vendor, collaborative project delivery approach.✔ Established a fixed-capacity “enhancements-engine” team that radically increased the throughput of small-to-medium Murex changes. The team format and operating structure were adopted by other teams within the Bank to improve their throughput and customer engagement.✔ Reached higher than CBA average internal customer satisfaction and people engagement scores through team-based focus and action planning.

Sydney, Australia

Assumed responsibility for all support and project work for the Bank's foreign exchange and financial markets operations (back office) functions. Managed numerous specialised support teams as well as as multiple concurrent project teams. Once the application support was transitioned to an outsourcing vendor, the role transitioned into a strictly portfolio management role. In addition to the portfolio delivery management, the role encompassed all line management duties including budgetary (people, projects and applications), governance and staff oversight responsibilities.Portfolio of projects has included foreign exchange (FX) capability enhancements to the Bank’s retail and online presence, midrange server hardware refreshes, legacy system replacements, mergers (BankWest) including multi-entity banking, algorithmic trading installations, CRM implementations, application migrations, overseas dealing room installations, straight through processing (STP) implementations, low-latency third party portal integration for FX.Highlights included:✔ Transitioned second level application support of a portfolio of FX trading applications to an offshore outsourcing vendor. Completed the full transition in under six months.✔ Collaborated with senior trading and sales stakeholders to devise a five-year vision and strategy for the foreign exchange business that was endorsed at the board level. This resulted in a $54M project being approved and the team growing from 14 people to well over 80 in less than a year.✔ Successfully oversaw 51 projects totalling over $50M in a single year. ✔ Championed a successful “Process Maturity” initiative within the team. Successes include standardized project management, SDLC and ITIL methods and processes, heightened awareness and common use of the Bank’s standard tools and methodologies, process excellence (Six Sigma and Lean) training and new and improved processes and templates for the Bank’s wider project community.

Sydney, Australia

Led a highly specialised technical team of up to ten technical support engineers and business analysts supporting the Bank's electronic FX deal capture and trading systems. Major vendor systems supported included Velocity's VBanking and Baxter's Genius. Integration included FXall, Currenex, 360T, Bloomberg and the Bank's internal retail and digital FX network.Highlights included:✔ Selected to attend the Bank’s inaugural Executive Entry Program. The program included extensive leadership training including Communication and Influencing Skills as well as CommLeader, the Bank’s leadership program.✔ Incorporated two separate teams, each with their own set of applications to support, into one cohesive team with extended responsibilities. By combining the skills of these teams and using simple visual management techniques, was able to bring the number of system incidents to an all-time low and received an award for this effort.✔ Kept the budget on forecast and under budget for three different maintenance and development budgets totalling over $1.2M per annum. At the same time, highlighted opportunities for annual maintenance expenditure savings totalling $0.5M.

Sydney, Australia

Managed many successful software upgrades to critical components of the Bank’s FX auto-pricing and eFX systems by leading a team of junior business analysts and testers through the requirements, testing and deployment cycles. Worked closely with business users, stakeholders and third-party software vendors to identify areas of improvement to the existing system and subsequently implement those changes in tight timeframes.Highlights included:✔ Designed and programmed automated test scripts for several third-party applications using Compuware’s TestPartner and the VBA programming language to dramatically increase the number of test cases that could be executed in each test cycle.✔ Reduced downtime and improved system stability continuously by working with business stakeholders and vendors to eliminate problems. Increased reliability of the system meant that we could continue to onboard new FX distribution channels to our platform increasing our reach to our clients. ✔ Offered 24x7 second-level technical and business support for the FX auto-pricing applications.

Ontario, Canada

PdMAIN Corp. was an enterprise resource planning (ERP) software development house (40 staff) and total IT solution provider catering to small and medium size enterprises. PdMAIN Corp.’s main offering was the PdMAIN™ ERP software package which has been deployed primarily in manufacturing and logistics industries world-wide. Highlights included:✔ Managed the legacy upgrade, software development and successful implementation of the expanded PdMAIN™ HR and Payroll modules by conducting the analysis, design, testing, training and deployment of the software. ✔ Reduced issue turn-around time by providing senior level support for the PdMAIN™ application through PdMAIN Corp.’s global support centre and help desk.✔ Simultaneously managed all of our major client’s Canadian projects and launches.✔ Improved our clients’ processes using business process reengineering techniques improving shop floor and back office efficiency.✔ Authored a detailed training and reference documentation set for the PdMAIN™ HR, Payroll, Quality Control and Inventory control modules.Locations of work included:• Canada• USA• United Kingdom• Belgium

Ontario, Canada

Highlights included:✔ Managed the successful deployment of the PdMAIN™ ERP and JIT applications in Canadian and UK sites as part of our client’s business process improvement initiatives.✔ Contributed to research and development initiatives. The results of the research were used by the development department to extend PdMAIN™’s capabilities through the use of new technologies. ✔ Developed and presented integration strategies to incorporate third-party applications such as Microsoft Project Server or Excel into the PdMAIN™ application. ✔ Participated in pre-sales activities, including preparing winning project proposals and bids in response to RFPs and RFQs.✔ Launched and supervised a bi-lingual 24x5 technical support centre consisting of seven staff which offered global support to all PdMAIN Corp. clients with varying levels of service agreements.Locations of work included:• Canada• USA• United Kingdom• Belgium• Germany

Ontario, Canada

Starting as an intern and moving into a full-time position, I performed numerous roles for the company. I was a "jack-of-all trades" and was often sent on a moment's notice to clients' sites across North America and Europe. During this time, I spent one full year on-site in Europe supporting our logistic client's multiple sites across Belgium and Germany. Roles included:• Network Administrator• Support Analyst• Project Manager• Technician• On-Site Support• Business AnalystLocations of work included:• Canada• USA• United Kingdom• Belgium• Germany

Master Of Computing (Software Engineering), Computing And Software

✔ Graduated with Distinction (top of class). ✔ Contributed a chapter to the book "Global Integrated Supply Chain Systems" titled ".

Bachelor Of Business (Computing), Business And Information Technology

✔ Presented a solution to Sony Australia for the automatic classification of music and identification of "hooks" using multiple techniques.

Systems Analysis, Computing And Software

✔ Entered directly into second year. ✔ Completed 12 months of co-operative education with an ERP software company during this time..