Christopher Villante Email & Phone Number

New York, Ny, Us

Boonton, New Jersey, United States

Mulcare Pipeline Solutions is a leading distribution supplier and engineering services provider within the Natural Gas Industry. They work to provide Utility Companies, Engineering Firms, Local Contractors, and any other third-party organizations within the Natural Gas Industry cutting-edge solutions for all natural gas servicing needs.• Prepared accurate and competitive quotes for both distribution product lines and engineering service solutions for B2B clients, resulting in increased conversion rates.• Collaborated with the sales team to identify upselling opportunities and maximize revenue within the Natural Gas Industry.• Handled all incoming customer service inquiries throughout the assigned territory (PA, VA, DE, MD, TN)• Addressed customer inquiries promptly, providing product information, resolving issues, and ensuring customer satisfaction.• Maintained strong relationships with key accounts, resulting in repeat business.• Engaged with clients to understand their specific needs and requirements. Coordinated with product specialists and engineers to tailor solutions to client specifications providing detailed project scopes and planned project work.• Handled end-of-service order reconciliation and billing internally and customer-facing. Managed order processing, invoicing, and payment reconciliation.• Ensured accurate billing and timely collection of outstanding payments.• Assisted in the procurement of a plethora of product lines across over 30 manufacturers. Additionally, I collaborated with the procurement team to ensure the timely delivery of products to clients.• Monitored inventory levels and coordinated replenishment as needed to ensure minimal lead times for desired delivery dates.• Investigated and resolved any nonconformities related to product quality or delivery from start to finish. Implemented corrective actions to prevent recurrence.

Boonton, New Jersey, United States

Mulcare Pipeline Solutions is a leading distribution supplier and engineering services provider within the Natural Gas Industry. They work to provide Utility Companies, Engineering Firms, Local Contractors, and any other third-party organizations within the Natural Gas Industry cutting-edge solutions for all natural gas servicing needs.• Prepared accurate and competitive quotes for both distribution product lines for B2B clients, resulting in increased conversion rates.• Collaborated with the sales team to identify upselling opportunities and maximize revenue within the Natural Gas Industry.• Handled all incoming customer service inquiries throughout the assigned territory (PA, VA, DE, MD, TN)• Addressed customer inquiries promptly, providing product information, resolving issues, and ensuring customer satisfaction.• Maintained strong relationships with key accounts, resulting in repeat business.• Engaged with clients to understand their specific needs and requirements. Coordinated with product specialists and engineers to tailor solutions to client specifications providing detailed project scopes and planned project work.• Ensured accurate billing and timely collection of outstanding payments.• Assisted in the procurement of a plethora of product lines across over 30 manufacturers. Additionally, I collaborated with the procurement team to ensure the timely delivery of products to clients.• Monitored inventory levels and coordinated replenishment as needed to ensure minimal lead times for desired delivery dates.• Investigated and resolved any nonconformities related to product quality or delivery from start to finish. Implemented corrective actions to prevent recurrence.

Wellington, New Zealand

• Provided top level customer service from start to finish of rentals including reservations, rental inquiries, payment issues, problems during rentals, and any other customer service issues through face to face interactions, phone calls, and email. (Awarded Best Customer Service Agent in all of South Pacific Region)• Performed administrative responsibilities including daily filing of rental paperwork, collecting and processing of payments and refunds, and recording daily/weekly inventory of vehicles and additional products (Microsoft Excel/Outlook)• Maintained a strong sales record throughout entire time in role including the up-selling of vehicles, insurance packages, and additional ancillary products (Top monthly branch salesman three times/ Top 10 New Zealand salesman twice) • Effectively communicated the policies and procedures to both clients and staff to ensure a safe, clean, and well running work environment

Springvale, Victoria, Australia

• Checked outbound products for any defects, blemishes, packaging errors, shipping errors, missed labeling, and proper packaging.• Assisted in the repairs of damaged merchandise and properly labeled products for shipping enquiries.• Recorded any damage information into the quality control database and communicated any issues regarding products with customers, designers, and internal employees through email, phone calls, and face to face meetings (Microsoft Excel, Outlook, & Word) • Helped load and unload shipping containers full of products for inbound processing and overseas sales.• Maintained a clean and safe work area which corresponds with the companies safety policies.• Consistently maintained a good rapport with management to eliminate any miscommunication issues and solve any arising problems.

Sparta, New Jersey, United States

MPL Laboratories is a full-service microbiological quality control testing facility which provides microbial analysis on pharmaceuticals, medical devices, cosmetics, food, and consumer products.• Prepared and performed the microbial handling, testing, and analysis of samples using a wide range of testing methods. • Recorded data from tests into handwritten notes, then processed notes into a digital database. (Microsoft Outlook, Word & Excel)• Received laboratory phone calls and answered clients questions regarding the testing processes of the products on trial.• Assured all microbiology and quality requirements were within compliance and standards of the laboratories safety policy.• Organized and maintained laboratory logbooks and SOPs and inputted data into digital format.• Participated as a team member to prioritize and coordinate the execution of daily projects to ensure a timely, accurate analysis of test results.• Maintained quality control logbooks for all equipment used within the laboratory. (Scales, Balances, filters, thermometers, water-baths, incubators, etc.)

Paramus, New Jersey, United States

• Safely characterized, packaged, and transported hazardous waste material to storage facility (oils, paints, liquid and solid chemicals, pesticides, fertilizers, and other environmentally hazardous materials • Tested unknown waste materials for hazardous waste characteristics, such as pH and oxidation • Assisted in preparing operation plans and orienting job site for maximum efficiency • Ensured hazardous materials followed regulatory and safety requirements

Bachelor Of Science - Bs, Biology, General

Activities and Societies: UMass Outdoors Club University of Massachusetts Science Society

Education record

Activities and Societies: Monmouth University Football (Linebacker) Monmouth Business Society Monmouth Outdoors Club