Christopher Villaos Email & Phone Number

Biñan, Ph

My key roles as a Virtual Assistant involve delivering excellent service, resolving issues, and fostering positive customer experiences to build loyalty and trust in the brand.Made sure to tailor my services to meet the unique requirements of my client.Assisted with general administrative tasks, such as email management, calendar scheduling, appointment setting, and organizing meetings. I helped clients stay organized and manage their time efficiently.Assisted customers with their inquiries, issues, or requests promptly and professionally. This involves answering questions, providing information, and helping customers with their needs.Responsible for resolving customer problems or complaints efficiently. This may involve investigating issues, finding solutions, and taking necessary actions to address customer concerns.Had a thorough understanding of the company's products or services. Provided accurate information and guidance to customers, helping them make decisions to provide effective communication and handle complaints efficiently.Showed empathy toward customers' concerns and demonstrated patience, especially when dealing with frustrated or upset individuals. This helped de-escalate situations and build rapport.

Attained promotions from the agents/T1 position to SME.With years of excellent customer service skills, promoted as a Team Leader.Handled incoming callsTroubleshoot technical issuesLogged and kept record of customer queriesWorked with 3 departments to handle customer requests and complaints regarding travel itineraries and reservationBooked, added services, and answered queries regarding airline bookings/ticketings