Christopher Voltz Email & Phone Number

Long Beach, CA, US

Mclean, Virginia, US

• Drives positive vendor relationships of up to 20 L&D vendors, spearheads contract negotiations, procurement of required software, and issue resolution to ensure continuous operations and exceptional service delivery
• Oversees all vendor management platforms, including Coupa for invoicing and Salesforce for contract actions, ensuring internal compliance and proper fiscal reporting
• Collaborates with department leaders, executives, procurement, information security, and legal teams to source and onboard new vendors while effectively managing risk profiles
• Analyzes 7-figure department budget, communicates opportunities for spending to department Directors and VP, and builds budget proposals for upcoming fiscal year

Chesterfield, Missouri, US

• Proactively developed and implemented robust vendor management policies and procedures across three separate businesses, enhancing compliance with regulatory requirements for increased reliability and transparency for.
• Conducted regular audits of vendor performance to ensure adherence to service level agreements (SLAs), quality standards, and other contractual obligations, inciting continuous improvement and mitigating risks
• Collaborated cross-functionally to identify and prioritize opportunities for outsourcing and process improvement, leading to a significant 20% cost reduction and a 10% increase in efficiency for each business unit.

Chesterfield, Missouri, US

• Exercised exemplary leadership, providing guidance and feedback to over 70 vendor specialists, ensuring high-quality service delivery and adherence to best practices while onboarding a new BPO partner
• Leveraged forecasting efforts to meet contract requirements with an impressive accuracy range of 10-15%, fostering consistent staffing and service delivery
• Successfully built and led the Vendor Operations and Quality Assurance department from the ground up, forging strategic partnerships while maintaining a steadfast focus on delivering exceptional service
• Designed and implemented new reporting dashboards, providing data analysis insights to business leaders on areas of opportunity, enabling them to make data-driven decisions that drove organizational success

Chesterfield, Missouri, US

• Provided visionary leadership to a dedicated team in delivering exceptional service to our Priority 1 Client, resulting in a volume increase of 75%
• Leveraged analytical skills to develop robust metrics and standard practices documents to track department efficiency, driving optimal performance and continuous improvement, resulting in efficiency improvement of 30%
• Delivered dynamic and engaging training sessions to processors, providing essential updates on policies, mandated training, and cutting-edge efficiency measures, empowering them with the tools and knowledge to thrive.

Chesterfield, Missouri, US

• Exemplified exceptional multitasking and organizational skills, completing and re-organizing highly critical rush orders to ensure timely delivery and client satisfaction
• Cultivated strong client relationships, proactively communicating the status of orders, fostering confidence and trust
• Exceeded daily production targets by 10%
• Demonstrated a commitment to regulatory compliance, often exceeding monthly quality assurance goals by 5%

Knoxville, Tennessee, US

• Championed talent acquisition efforts, spearheading recruitment and onboarding processes while ensuring adherence to HR policies and procedures
• Exhibited exceptional problem-solving acumen, troubleshooting technical, practical, and mechanical challenges related to theater management to maintain seamless and efficient operations
• Provided expert guidance to staff on customer service best practices, fostering welcoming experiences for customers while driving revenue growth

Denton, TX, US

• Collaborated with Residence Directors to assess the current security options inside their hall and create a better system of security usage for TWU officials and student staff
• Established robust tracking for over a hundred computer devices maintained by Housing IT Services
• Manually installed access points inside a 24-story residential building to have a better WiFi connection for students and staff

Tallahassee, Florida, US

Tallahassee, Florida, US

• Advised 30-40 new students about the FSU Housing and academic experience in both suite-style and community-style residence halls
• Applied crisis management theories to better assist issues with residents ranging from roommate conflicts and other emotional issues to academic and career mapping advising
• Coordinated thought-provoking programs about various issues, including race and gender equality, inclusion, diversity, and respect for others in the community
• Created a sense of inclusive community with residents on the floor that was accepting of multiple backgrounds

Cambridge, Massachusetts, US

• Created and executed mass check-in for 270+ students & their families
• Served on an On-Call duty rotation
• Facilitated trips in the Boston area outside of Harvard
• Collaborated with other RAs in executing social and tenant-based programming

Bachelor Of Arts - Ba, Editing, Writing, And Media

Education record