Christopher Weis Email & Phone Number

North Richland Hills, Tx, Us

North Richland Hills, Tx

Addison, Texas, Us

• Participation in the design, architecture, rollout, upgrade, and maintenance of corporate technology initiatives and projects and/or perform additional department duties as required. • Responsible for the installation, maintenance, configuration, and integrity of all computing hardware and software in compliance with standards, including maintaining accurate information within server management tools, systems, and the CMDB. • Perform daily system monitoring, verifying the integrity and availability of all hardware, system processes, hardware, and review of system and application logs. • Administration of Hyper-V, Proxmox and KVM services located in data center and cloud. • SME and Maintain patching and software deployments server via various client products. • Design, build, and hardening of Windows and Linux based servers in both Co-Lo and IaaS cloud environments. • Create and standardize imaging and staging processes for all devices. • Daily interactions with Network Engineering peers to effectively build new technology solutions. • Responsible for daily backup monitoring and management, and administration of storage systems, • 3rd tier support for all Help Desk escalations. • Provide day to day administration for production and dev hardware, OS, and software.

Irving, Tx, Us

Serve as technical lead for support, engineering, and design for IT systems and services. Responsibility includes implementation of new systems and services and provide training and hand-off for operations team to support. Provide support escalation for infrastructure issues.● Maintain operations of all production systems.● Oversee backup solution and maintain successful backup strategy.● Create custom deployment packages and manage deployments to all end devices.● Responsible for all workstation and server patching.● Constantly building automation processes to improve system reliability.● Create automation tools for support teams to improve resolution quality.● Create and maintain updated bare-metal imaging library and staging automation.● Assist with evaluation of new hardware and software applications and services.● Escalation point for infrastructure support.● Assist in resolving technical issues and in developing and implementing solutions.● Work closely with third party vendors and support providers to provide the highest quality of IT operations.

Addison, Texas, Us

● Consult in the design, testing and selection of all new restaurant technology hardware and software solutions.● Develop and maintain automated processes to remotely configure, image and deploy POS terminals and Back Office computers, applications, software updates and settings.● Implement automated staging processes for new/replacement hardware, new restaurant openings and system refreshes to ensure standard and consistent deployments.● Document solutions to common or recurring problems to educate other teams.● Coordinate with software vendors to prioritize enhancement requests and bug fixes; manage the release cycle; lead the testing/QA, pilot, roll-out, troubleshooting and support of new releases.● Ensure successful system-wide deployment without operations impact.● Serve as a consultant and resource to major projects that involve the POS, such as online ordering, loyalty, mobile payments, tablets, inventory and labor scheduling.● Review processes, procedures, and technologies to improve quality, efficiency, and/or system reliability.

Broomfield, Colorado, Us

● Responsible for the design, configuration, and operation of the computer systems in all restaurants to include, but not limited to, the Aloha POS and other integrated systems.● Maintain an in-depth understanding of restaurant operations systems and the company’s strategic business plans.● Assess, prioritize, and allocate resources to new version development and testing, deployment, production support, and escalation requests and initiatives to ensure a balanced delivery of services aligned with business objectives.● Provide direction for the research and development of emerging technologies. Recommend technologies that will increase business efficiency, operational effectiveness and profitability.● Provide technical and product knowledge to other members of the IT department.

Atlanta, Georgia, Us

● Provide vision, direction, and leadership as product owner & functional manager to product innovation group in Prague and the US.● Leverage industry experience to define roadmap and release strategy for mobile hospitality Business Intelligence tool and Big Data infrastructure.● Offer leadership and implementation expertise for custom solutions to address customer escalations and critical issues.● Provided leadership and helpdesk management experience to revive product support desk.● Implemented metrics-based measurement model and revised workflow increase quality and efficiency while reducing cost and dropping unresolved queue by 80%.● Managed custom deployments and acted in a consulting capacity to evaluate and optimize customer operating environments.

Plano, Us

● Management of IT infrastructure and security, cost reductions, and compliance.● POS System enhancement to improve in-store uptime, credit card processing recoverability, and rewriting end of day processing for sales polling improvements.

Irving, Tx, Us

● Responsible for the creation, daily operations and management of the corporate and restaurant IT systems and infrastructure. ● Responsible for restaurant systems security, compliance and managed networks to exceed PCI level 1 requirements.● Wide Area Network design, roll out, and support of frame relay and MPLS networks.● Responsible for all software deployments and creation of custom automation.● Created and maintained hardware and OS staging procedures and processes.

Irving, Tx, Us

● Created and nurtured POS helpdesk department that evolved into primary helpdesk for all IT and POS support issues for CEC. ● Oversaw conversion from legacy DOS based POS system to NCR Aloha POS. Managed aspects of the implementation, including definition of onsite procedures, staging schedule, and creation and operational oversight of hardware refurbish processes.● Reduced IT costs and operational downtime with development of troubleshooting procedures, documentation, and training program.● Reduced hardware maintenance costs by $389,000 annually with installation of POS hardware service department where equipment was staged and repaired in-house. Created workflow and performed initial staff training on repairs and depot service operations● Managed POS conversion and roll out from legacy DOS based POS system to currently used NCR Aloha POS. Including creating on site procedures, staging, data transfer mechanism and hardware refurbish process.● Developed all documentation for troubleshooting procedures including. on-site training classes annually for field technicians and managers. Program reduced downtime, and provided better understanding of critical systems.● Built online bulletin board system to facilitate secure file transfer both internally and between company and vendors.

Irving, Tx, Us

● Provide electronics tech support for all locations regarding gaming, robotic show, and all other store side equipment.● Tested and repaired robotic equipment and specialized electronics designed for and used by CEC.● Provide technician training classes for troubleshooting and repair of electronics used at CEC.● After-hours escalation support and for district and regional technicians.

Irving, Tx, Us

● Supervised installation of games, rides, and robotic shows for new and remodel locations.● Coordinated deliveries of games, rides, and animation equipment.● Inspect installations of attractions and equipment performed by vendors.

● Started and managed direct hardware field service operations for customers in Illinois, Indiana and Southern California.

Electrical And Electronics Engineering

Computer Programming