Christopher Walsh Email & Phone Number

Hunt Valley, Maryland, United States

Hunt Valley, Maryland, United States

Pikesville, MD

• Operational functions include entering new merchandise into internal inventory management system, sending out items for repair and allocating repair costs upon their return, testing watches for accuracy, and giving.
• Responding to wholesale and retail watch inquiries in a timely manner, billing and shipping orders, registering manufacturer warranties, processing payments, and fulfilling special orders.
• Writing detailed product descriptions for a variety of online websites and sales channels, as well as performing individualized research as needed.
• Uploading pictures and descriptions to Radcliffe website, eBay, Chrono24, and multiple chat forums.
• Helping set up and pack up store daily, displaying merchandise in an organized and aesthetically pleasing manner.
• Assisting sales floor staff during busy periods, especially during holidays and annual sale, by providing product knowledge, features and benefits to customers.

Hunt Valley, MD

• Collaborate with Benefits Implementation Manager to ensure proper handoffs to operations team. Ensure processing documentation is accurate and complete.
• Review and sign off on escalated Benefits Analysts deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching.
• Report system defects to Lead Systems Analyst via defect submission process and collaborate with Lead Systems Analyst to mitigate participant damage/risk.
• Monitor client operations dashboard measures to proactively identify impacts; identify, plan, and manage process improvement projects to create year-over-year efficiencies in operations.
• Develop and deliver client-specific operational training.
• Provide client and third party administrator contact support for participant and/or processing-related issues.

Owings Mills, MD

• 529 Representative, 2/2012-9/2013
• Answer incoming phone calls from 529 brokers and account holders to service the caller.
• Offer detailed 529 product knowledge to callers.
• Submit trades via phone calls and process incoming paperwork including account maintenance, redemptions, purchases, exchanges, and rollovers.
• Provide support and service to the John Hancock Freedom 529 Sales Desk.
• Assemble and fulfill requests for marketing materials, forms, and plan documents.

Baltimore, MD

• Communicated clients’ needs to Account Management, Creative Department and Interactive Department.
• Initiated new product launches by developing creative briefs and scheduling kickoff meetings with appropriate staff.
• Oversaw all steps of creative process to ensure deadlines were met and clients’ needs were satisfied.
• Coordinated appropriate media buys for various clients.
• Communicated between clients and Interactive Department that created websites and microsites for current campaigns.
• Created monthly status reports to coincide with client billing sheets.

Philadelphia, PA

• Coordinated new orders with the Production Department and scheduled shipping upon completion.
• Promptly responded to product pricing and technical information inquiries.
• Increased efficiency company-wide by improving communication and reducing paperwork.
• Resolved customer complaints in a timely manner.

Phoenix, AZ

• Conducted preliminary market research by identifying properties in specific zip codes of interest.
• Developed pro-formas in Excel using current revenues and expenses to determine important financials such as projected net operating income and capital gains/losses.
• Drafted contracts including purchase price and terms.
• Met and negotiated contracts with property owners with intent to purchase properties.

Owings Mills, MD

• Responded to Internet inquiries and enticed leads to schedule sales appointments.
• Provided sales demonstrations to both Internet and walk-in customers.
• Trained a sales team of 10 on how to use new customer relationship management database.