Senior Director, Chief of Staff for Lowe's Digital Commerce Technology and Digital Business

Manage annual portfolio of $75M Capital investment with $150M Revenue and $98M EBITDA benefits with year over year growth. P&L Responsibility including building and managing operating budget of $60M; includes capital targets, internal and external spend limits; update forecasts with key stakeholders and finance.Developed business case and received approval from CEO and Board of Directors for $120M investment in a new product suite resulting in $580M of incremental revenue. Manage complex technical programs ranging from $5M - $50M and delivering over $100M in business benefits. Led restructuring of the IQVIA Support model, resulting in annual Opex savings of $5M per year.Conduct regular program and portfolio governance reviews as well as Operational reviews with multiple business units to ensure execution aligned with strategic goals and commitments.Build Monthly Business Review content and messaging for senior leadership and quarterly Operational Review content and messaging for CEO and President’s council.Manage all headcount requisitions across 3500+ person organization including justification and approval with Leadership, HR and Finance

Product Implementation lead managing multiple globally dispersed delivery teams of employees and contractors working on client deliverable projects up to $5M; deliver solutions on time and on budget, maximizing margins by 35 – 45% Consult with external customers to identify and promote change management solutions; provide coaching on Cloud and Saas best practices with a focus on configuration versus customizationNegotiated change orders with clients to recover revenue on a projects that were over budget and over schedule; repaired client relationship through clear and consistent communication

Program Manager for major business process transformation initiative including end to end impact analysis of over 200 applications in the SAP CRM ecosystem. Launched application reduction and simplification initiative to reduce 200 NetApp applications to 80 over the course of two years; eliminating customizations, integrating with master data systems and enabling improved business capabilities on Salesforce Service Cloud. (NetApp)Lead the successful transition from outsourced waterfall development to building internal Agile Scrum teams resulting in more frequent releases and improved customer relationship with IT; improved quality and significantly reduced costs.Drove IT transformational change by partnering with integration and SAP platform teams to design reusable, secure transactions for the customer support portal. Focused on improving the fractured user experience of the support portal by building a roadmap to migrate all portions of the site onto one application framework. This resulted in the retirement of 80% of the application stacks and legacy skillsets required to support the site. Conducted extensive working sessions with Customer Success and Support business leadership to understand their end to end business processes and transformational objectives. This approach and The resulting solutions established a strong relationship and lasting trust with the customer. Mentored global, multidisciplinary team members to consider end to end solutions and how to best elicit requirements from customers in order to build their own working relationships with their business counterparts.

HRMS Program lead overseeing integration analysis for the Duke Energy and Progress Energy merger. Partnered with HR business leadership and IT leadership from both organizations to perform in depth analysis of all HR applications, business processes and organizational impacts. The resulting business case received approval for the $45MM program to consolidate the HR portfolios.Project manager and solution architect for multiple merger consolidation initiatives to ensure successful implementation of critical efficiencies and costs savings. Conducted analysis for Business Process Outsourcing vs In-House ownership of HRMS application including RFP analysis for platform alternatives. Drove development best practice improvements to isolate customizations creating an easier path to future upgrades and system maintenance. Led multiple cross-functional projects to successful completion from initiation to delivery including stakeholder, resource, vendor and change management. Collaborated with internal application owners and external vendors across an array of technologies and business units to integrate platform and legacy systems including reporting, real time integrations and batch processing

Built test plans from international requirements specifications. Developed an automated testing application that resulted in more efficient test plan execution - reduced costs by 80% per regression cycle.• Analyzed extensive test plans across multiple platforms to optimize testing procedures.• Supported global teams working with developers to expedite critical defect resolution for product launch and updates.