Christopher Nelson Email & Phone Number

Roswell, Ga, Us

Atlanta, Georgia, Us

• Turned the Direct Mail Channel ProfitableBuilt a GLM in R trained with credit bureau data to transform the Direct Mail leads channel from -67% ROI and 38% default rate to +75% ROI and 10% default rate. Segmented target audience based on propensity to take a loan and ability to repay. Grew program from 100K audience size to 400K in nine months while maintaining profitability margin. To date, programs have added $1.5M to overall book of business and $1.2M in interest revenue.• Expanded Hive’s Product SelectionAdded a custom-fit loan vehicle channel that maximizes the likelihood of repayment given a target offer. Employed data mining and a smart grid search coded in Python that considers all viable combinations of APR, term length, and loan amount. The generative algo continues to deliver a range of profitable loan configurations at an average of 1 second per eligible borrower, including an optimal offer used to populate remarketing messages.• Augmented Customer Support with ChatbotCo-developed an augmented support representative Chatbot assistant built in Streamlit and Python, used to accelerate and standardize the majority of written interactions with loan applicants, i.e., SMS, email, and live chat. After three months of regular use and two rounds of retraining, 80%+ of all inbound requests were able to be handled exclusively by the bot. After six months, count of unique customer issues resolved per day increased by 90%.• Standardized ReportingCreated a suite of fully automatic, kiosk-style KPI dashboards in Power BI, unifying disparate portfolio data sources and spanning every functional area at Hive. Liaised with department heads and stakeholders to establish universal metric definitions pulled from LMS using SQL and Jupyter notebooks in MS Fabric. Implemented design best practices to deliver action-oriented insights through clear, digestible, information-dense visualizations.

Atlanta, Ga, Us

Delivered 6 Revenue Controls in first 4 calendar quarters covering 22 different risks to EBITDA Directed six-month targeted simulation isolating Netflix billing oversights in ICOMSPaired with team member to deliver first MDS/DAC mismatch report, saving program costs Manages day-to-day activities of team intern; numerous successful projects delivered to dateRecommended and implemented cloud-based PMO solution for Revenue Controls governanceAutomated Tableau refresh extract process in Python, including generating hyper filesMember of Winter ’21 Six Sigma Green Belt certification cohort, planned completion July ’22Member of Spring ’22 Influential Business Advisors cohortLed department-wide Alteryx training for beginner and intermediate usersRecipient of 30 Amplifi recognitions over 30 months

Atlanta, Ga, Us

Supported Finance BI team with critical data sourcing, pipelining, reporting and analysisCoded Big Data solution to Cust. Bill + Payment transaction matching for Working Capital teamDelivered value with new insights into data sets, e.g. A/R WAVG Days LateAutomated recurring processes in Python, reducing one monthly process by 8 hours of runtimeImproved Tableau dashboards, e.g. reduced “Programming Cost Summary” load time by 90%Coordinated with business partners to meet data automation needs using Tableau Prep, AlteryxCommunicated to senior management clear action strategies to resolve reporting gapsBuilt advanced queries in SQL, Alteryx used by Finance and Reporting Team

Austin, Texas, Us

Utilized newly established business systems to implement a reliable and accurate data pipeline and reporting structure for decision makers at every level of the organization. Coordinated with global sales leaders, product leaders and upper management to build a single source of truth for weekly enterprise-wide revenue updates and quarterly target achievement. The resulting report is used as the reference guide in regular conference calls held by corporate leadership. Served on the team responsible for managing a successful M&A transition, ensuring all historical data sources were kept intact and purposefully aligned with go-forward business systems. Stepped up to manage essential business processes that were overlooked or understaffed following the M&A transition, including sales commissions calculation, product cataloguing, customer asset tracking, and product SKU rationalization and recovery. Took the initiative to design a more efficient sales compensation model utilizing a flat commission rate. Benefits were threefold: Avolin saved time and resources calculating commissions, salespersons were empowered to predict their commission in advance of closing a deal, and sales managers no longer needed to rely on intuition to set annual sales quotas.

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Reported to CTO and Director of Business Systems. Responsible for liaising between functionally-aligned business units and Business Systems development team, serving as an advocate for the end users of the many integrated and interconnected software applications that Aptean relies on every day. Reorganized internal process for vetting, prioritizing, and selecting enhancement requests that resulted in the structure of a regular monthly cadence, added visibility into service pack release planning, and performance tracking. Supported Aptean Acquisition efforts with Integration services, like requirements gathering for newly added legal documentation. Continued to administer enterprise-wide BI overlay reporting application through internal license management and development oversight. Partnered with cross-functional visionary team to deliver next era of enterprise-wide multidimensional CRM UI implementation accessible across multiple devices.

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Reported to VP of Global Business Enablement. Responsible for all analytical reporting for the Account Management & Marketing, Support & Services, Product Management, and Global Business Enablement arms of the company. Managed team of five analysts, with mandates including governance of enterprise on-demand reporting strategy (employing QlikView, a BI overlay, to networked suite of business systems), global Sales Commissions process, enterprise reporting of Renewal and Revenue Retention, Productive and Billable Utilization and Long Term Contract penetration, and the compiling of monthly internal newsletters highlighting departmental interests. Continued to manage preparation and delivery of Quarterly Business Reviews to the Executive VP of Global Sales, the global Directors of Customer Solutions, Product Group VPs, the CEO, and the Board of Directors, in addition to providing a final review to the fully compiled Board Presentation and Executive Summary Dashboard. Redesigned and enacted BI development process to include a Team Foundation Server to enable documentation of changes and disable parallel development. Designed and governed new enterprise-wide process for creating, tracking and sharing individual goals and annual performance targets, utilizing in-browser software available from any connected device worldwide, and implemented in just 10 weeks. Coordinated team effort to develop new reporting tool showing deal flow and throughput time through every revenue stage from new quote created to cash received (ultimately selected as one of Aptean's 2015 Innovation Breakthroughs).

Alpharetta, Georgia, Us

Responsible for all data reporting for the Sales and Marketing departments. Personally prepared and delivered Quarterly Business Reviews to the Executive VP of Global Sales, the CEO, and the Board of Directors. Managed team of two junior analysts to coordinate global Sales Commissions process and enterprise reporting of Annually Recurring Revenue Retention. Continued to manage Sales Territory planning and budget planning processes for Sales Department. Handled support tickets from Sales staff and led participation in development testing of on-premise enterprise CRM solution. Developed and implemented a new At-Risk Customer alert process that is still being used, improving on system integration and process automation.

Alpharetta, Georgia, Us

Responsible for all data reporting for the Sales department. Delivered reports for Quarterly Business Reviews to the Director of Global Sales, the CEO, and the Board of Directors. Provided On-Demand reports to field Sales staff. Coordinated development of operating budget for Sales Department. Handled support tickets from Sales staff. Managed Sales Territory restructuring.

Washington, District Of Columbia, Us

Supported post-secondary education NGO with capacity building and process improvement Built from scratch a historical customer database, migrated handwritten ledgersCoordinated with education administrators to introduce new initiatives in Basseterre schools Partnered with Hands Across the Sea to revitalize library at Dr. William Connor Primary School Authored curricular handbook focusing on engaging math activities in Caribbean classrooms Led after-school “Iron Band” music program inspiring creativity and entrepreneurship Volunteered as remedial math tutor at Tucker Clark Primary SchoolPartnered with fellow volunteers to create powerful content for targeted programs Contributed multimedia content production for international youth program Remarkable Teens Served as Design Editor of regional periodical Serious Ting; introduced full-color issues

◦ Enterprise Performance Management: Prepared regularly updated reports reviewed by CEO and comptroller using traditional and alternative metrics like profit and loss, account turnover, expense distribution, promotional effectiveness, and the Balanced Scorecard. ◦ Infographics: Transformed up-to-the-hour data into comprehensible graphs noting trends and areas of concern. The Daily Metrics report, for one, combined branch, region, and enterprise goal actualization against short-term and long-term projections. ◦ Forecasting: Developed unique in-house revenue forecasting method that combined account growth projections and seasonal collection trends to estimate daily enterprise-wide interest revenue, at its best accurate to within $100 (±1%). ◦ Automation: Converted performance analyses into auto-updating reports, effectively shortening the turnaround time of the Daily Metrics from 1 hour to 15 minutes. ◦ Internal Auditing: Utilized statistical analysis strategies in reviewing financial records, revealing errors in data entry and branch reporting before becoming an issue.

Master'S Degree, Analytics - Data Science

B.S. Management, With Concentration In Finance And Minor In Discrete Mathematics