-Provide basic customer assistance in creating and unlocking accounts, troubleshooting user issues, providing maintenance as needed to systems according to their baseline hardening guidelines-Setup computers for specific tasks, ensuring correct software and hardware is installed and functions correctly.-Rebuild drives after system crashes, installing operating system, software applications and attempt to recover user data and restore it to system.-Create system documentation detailing the specific configuration of user accounts, software and hardware settings for specific sets of systems within a given lab to ensure proper configuration by any system administrator that supports the lab.-Assessing and upgrading computer systems to Windows 10 per DON directive, ensuring that the upgrade will work with the lab's current system configuration and operational environment. -Provide one-on-one user education and training on the use of systems as needed.-Collaborate with customers to find solutions to issues and in pre-planning for new equipment.-Provide mentoring and training to SAs and Enhanced Users within the Energetics areas. -Interface with customers and ISSO to be sure cybersecurity policies and procedures are being met.-Maintain good cyber security pratices and compliance.-Maintain IT equipment tracking and changes within secured area.-Provide POC support for NMCI users, arrange fixes and provide paperwork for changes to systems and arcitecture per client needs.

Provide training, guidance and support to NMCI Field Services Technicians China Lake. Manage FS productivity and ticket queues with HPSM and ensure tickets are being handled within regulation. Provide guidance and support to NMCI POC's and address any issues that may arise. Coordinate with T1 services, such as engineering and network operations to ensure major issues are addressed and resolved in a timely manner.

Provide IT T2-T3 services to Naval Air Weapons Station (NAWS) China Lake. Tasks include;*Support for unclassified and classified devices.*Troubleshooting computer hardware/software issues.*Installing approved hardware and software.*Troubleshooting network issues and assisting networking with layer 1 issues.*HPSM ticket queue and incident handling procedures.*SME for installing and troubleshooting networked and USB printers, scanners and MFD/MFP.

Provide IT T2-T3 services to Naval Air Weapons Station (NAWS) China Lake. Tasks include;*Support for unclassified and classified devices.*Troubleshooting computer hardware/software issues.*Installing approved hardware and software.*Troubleshooting network issues and assisting networking with layer 1 issues.*HPSM ticket queue and incident handling procedures.*SME for installing and troubleshooting networked and USB printers, scanners and MFD/MFP.

Run Cat 5e, Fiber and Coax cable in either new construction or live hospital sites with use of containment cart. Terminate, test and certify cabling when complete. Receive, build and install GE network, telemetry network, nurse stations (central/war room), anesthesia machines, giraffe OmniBed and patient monitors.*Operate in live Hospitals and react and remove equipment safely during emergency situations.*Work at a fast pace with no breaks or lunches in order to complete task to minimize interference with hospital operations.*Drive company vehicle nationwide, mostly servicing/driving in South California.

Lead and provide OTJ training to Help Desk employees ensuring user request for support are being met in accordance with SLA. Provide IT solutions and support to command and staff.* Maximize Help Desk productivity and approval through personnel management, time management and priority management.** Recognized for revitalizing the Help Desk service productivity.** Support over 294 computers & devices over classified and unclassified networks.* Manage, maintain, update, develop and follow: Standard Operating Procedures, DoD Regulations, Tenant Security Plans (TSP), SLA and Information Assurance Practices.* Conduct tier II/III IT technician services, elevate if necessary.* Manage/Schedule/Setup Audio Video (AV) Equipment.* Administrator to Battalion: SharePoint, Active Directory, Blackberry & POTS.* Run CAT5/CAT6 lines throughout buildings as necessary. Troubleshoot line issues.* Quickly respond to IA violations, IA incidents or user reported network/computer security issues; Work with IA to prevent further violations and vulnerabilities.

Provide Civil Information Management (CIM) training to Civil Affairs (CA) team’s battalion wide. Provide the CIM with IT support and solutions.* Provide command with Geospatial Mapping support, train CA teams how to use Geospatial Mapping Tools in Google Earth.* Manage and maintain geospatial data server, computers and devices.** Accountability of over $300,000 of equipment with $0 loss.* Provide QA support to all CA documentation entering the CIM web site.* Work with Military Intelligence (S-2) to provide command with human and terrain data in South America.

Provide quality IT support utilizing phone, remote or in-person troubleshooting. Elevate tickets when necessary to internal and external ticket systems. Provide OTJ training to new employees.* Maintain Tenant Security Plans (TSP) for 6 buildings for both classified and unclassified networks.* Conduct tier I, tier II and tier III IT services and elevate via ITSM if necessary.** Developed internal ticketing system and tracker via SharePoint.** Was the only IT technician in Battalion (200 personnel) for 6 months.* Manage/Schedule/Setup Audio Video (AV) Equipment.* Administrator of: SharePoint, Active Directory, Blackberry & POTS.* Run CAT5/CAT6 lines throughout buildings as necessary. Troubleshoot line issues.* Keep track of all IT device locations, classifications and ensure proper labeling.** Developed detailed inventory tracker via Excel.

Provide quality IT support utilizing phone or in-person troubleshooting. Elevate tickets when necessary to internal and external ticket systems. Provide OTJ training to new employees.* Manage and mentor US and Republic of Korea (KATUSA) employees in Help Desk operations and planning.* Conduct tier I, tier II IT services and elevate when necessary.* Assist in the planning, implementation and deployment of company network operations movement to a Cold Site in case of emergency.** Consisting of over 12 Switches, 6 UPS, and 60 IT devices.

Provide quality IT support utilizing in-person troubleshooting. Manage user accounts and maintain network stability.* Deploy, manage and maintain classified and unclassified LANS consisting of 11 classified IT systems, 24 unclassified, 2 switches, cabling and 11 VoIP systems.** Received Army Commendation Medal for this achievement.* Conduct tier I, tier II IT services and elevate when necessary.* Run CAT5/CAT6 lines throughout buildings as necessary. Troubleshoot line issues.* Ensure constant communications between two areas 36 miles apart, with limited down time.

Provide mechanical and technical solutions to damaged or malfunctioning Bradley Fighting Vehicles. Operate M88A2 in order to recover damaged or malfunctioning heavy track vehicles.* Operate and maintain an M88A2, tools and testing equipment.** Valued at over $2M with $0 loss.* Perform tier II and tier III maintenance of 11 Bradley Fighting Vehicles (BFV) and an M88A2.** Considered to be in the top 3 Bradly Mechanic’s for the battalion.* Train and assist BFV crews in the preventive maintenance of their vehicles.* Operate M88A2 to assist in the recovery of broken/damaged track vehicles.** Over 15 combat vehicle recovery missions.