Christopher Brewer Email & Phone Number

San Diego, California, United States

As a Systems Engineer II, my primary responsibility is to design and implement new solutions into our environment in a secure and efficient manner. These solutions can range from a new application deployment to complex migrations of infrastructure from an on-prem datacenter to a cloud service such as AzureTo accomplish this, I create comprehensive design documents that include network data flow, patching strategy, required credentials, and authentication mechanisms. These documents… Show more As a Systems Engineer II, my primary responsibility is to design and implement new solutions into our environment in a secure and efficient manner. These solutions can range from a new application deployment to complex migrations of infrastructure from an on-prem datacenter to a cloud service such as AzureTo accomplish this, I create comprehensive design documents that include network data flow, patching strategy, required credentials, and authentication mechanisms. These documents are presented to a Security Review team for review, and only implemented after their approval. Show less

Greater San Diego Area

Preform service and support for all needs that may arise throughout the company.

Greater San Diego Area

San Diego, Ca

Provide a high level of Customer Service to callersAssist callers in troubleshooting and using the HotSchedules and Macromatix applicationsEnsure that no tickets from the ZenDesk ticketing queue exceed their SLAAct as a point of escalation for non-dedicated technicians

San Diego, Ca

Use a trouble-ticket queue to investigate a wide range of issues regarding networked video streaming equipmentTroubleshoot network architecture remotely using tools such as RDP, SSH, and CitrixTroubleshoot over the phone with field technicians to resolve a variety of Audio/Video and Network related issuesCoordinate multiple vendors in the delivery and installation of video streaming equipmentManage deadlines for multiple projects that vary in… Show more Use a trouble-ticket queue to investigate a wide range of issues regarding networked video streaming equipmentTroubleshoot network architecture remotely using tools such as RDP, SSH, and CitrixTroubleshoot over the phone with field technicians to resolve a variety of Audio/Video and Network related issuesCoordinate multiple vendors in the delivery and installation of video streaming equipmentManage deadlines for multiple projects that vary in lengthAddress performance issues of tier 1 agents regarding lack of productivity or mishandled procedures when necessaryAct as a point of contact between Tier 1 agents and both the management team and the client Show less

Mission Valley, Ca

Troubleshoot and replace internal components and screens of devices such as laptop and desktop computersWork with customers to determine the cause of their reported issues and find the most cost-effective solution for their situationTroubleshoot devices returned by the store to determine what issue, if any, is affecting the device

San Diego, Ca

Provide end-user support for their cable, internet, and home-phone services over the phone

La Mesa, California

Use excellent product knowledge and customer service to match the customer with the correct product for their needs.

Bachelor Of Science - Bs, Cloud Computing

Associate Of Science (As), Mathematics

Three Semesters of Calculus, Differential Equations, and Linear Algebra, as well as two semesters of Physics that included experience.