Christopher Cavanaugh Email & Phone Number

Boston, MA, US

Saint John, New Brunswick, CA

• Advancement from IT Service Delivery leadership of existing technology to ownership of IT Solutions Delivery of budgeted projects of the up and coming, Quality Assurance, Vendor relations, IT relations with.
• Our team leads the journey - ideas and concepts from our sales and marketing operations teams and creates a solution used at our Convenience Fuel Retail and Fleet stores in North America.
• To accomplish the journey, I’m responsible for leading a team of diverse senior-level engineers and consumer payments specialists in the United States and Canada with extensive backgrounds in the following areas: ⦿POS.
• Joint-Venture IT relations with Alimentation Couche Tard (Circle K) joint-venture partnership
• Vendor relations with NCR, PDI, Bulloch, JP Morgan Chase, Fiserv First Data, Moneris, Global Payments, and WEX ⦿Quarterly Business Reviews (QBR's) ⦿Master Services Agreements (MSA's), Statement of Work (SOW), Contract.

Saint John, New Brunswick, CA

• Ownership over multiple service delivery streams. Act as a subject matter expert for various business partners and provide technical solutions to pain points. Lead a diverse and deeply skilled technical team. Provide.
• Lead day-to-day IT operations for both international business partners and fleet environments
• Devise IT strategies that position company to maintain competitive advantage in service offerings, such as by partnering with Moneris to create a solution that allows for faster return to service and allowing for quick.
• Sponsor continuous improvement initiatives of IT systems which led to an 8% reduction in help desk call volume in 2020
• Data analysis to allow for product enhancement and roadmap course correction in new software versions
• Reduce systemic issues with current versions with deep root cause analysis and technical prowess

Saint John, New Brunswick, CA

• Implementation of national Canadian loyalty rewards system integration into the NCR point of sale for our Atlantic Canada region
• Solutioning QA testing and the installation plan customized to the Irving Oil footprint in Atlantic Canada

Atlanta, Georgia, US

• Provided technical solutions for NCR RPOS point of sale system for Convenience Fuel RetailOrganizations.
• Managed and oversaw the software installation programs along with hardware systems.
• Organized system documentation, SOPS, and strengthening controls to ensure overall usability.
• Provided technology recommendations on upgrades, complementary additions and new serviceopportunities to current and prospective clients.
• Organized system documentation and operating procedures, strengthening controls and enhancing overall performance and usability.
• Recommended technology upgrades and complementary additions within the NCR suite of products to drive increased retail volume.

Atlanta, Georgia, US

• Manager, eCommerce Integrations
• Implementations strategy and solutions of revenue share model for eCommerce stores globally
• Design repeatable implementations plan for ease and speed to market for small to large businesses
• Strategic onsite implementation with global travel for OnePlus and co-branding solutions for Gazelle
• Managing relationships for ongoing client horizontal expansion and support

Atlanta, Georgia, US

• Completed technical onboarding of new clients
• Optimizing onboarding procedures for faster speed to implementation and value
• Established relationships with service providers to support and optimize hosting environment for better performance metrics that unlocked a better end user experience of our products
• Performed corporate IT administrative functions of software/hardware provisioning for employees;
• Collaborated with datacenter maintenance to have minimal downtime to our users.

Atlanta, Georgia, US

• Hl7 Integration with hospital information systems to our datacenter for PHI additional functionality of our SaaS patient encounter platform
• Overseeing installation of company software at hospital clients nationwide
• Project management of client implementations for HL7 integration, secure network communication delivery path, and maintenance supervision.
• Training users to ensure maximum benefits are realized by customers

Savannah, GA, US

• Installed operating systems and applications; Assisted engineers and office personnel with IT needs
• Conducted technical training
• Deskside support

US

• Consulting for IT infrastructure for Paula Deen Enterprises, American Red Cross, Memorial Day
• School, Costrini Medical Services in Savannah, GA.
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs.
• Provided training to internal and off-site users to optimize systems maintenance and resolve recurring issues.