Christopher Cavanaugh Email & Phone Number

Boston, Ma, Us

Saint John, New Brunswick, Ca

Advancement from IT Service Delivery leadership of existing technology to ownership of IT Solutions Delivery of budgeted projects of the up and coming, Quality Assurance, Vendor relations, IT relations with Alimentation Couche Tard (Circle K), and Consumer Payments & Banking for our Retail stores and Fleet truck stops in the United States and Canada. Key Contributions & Responsibilities:▪ Our team leads the journey - ideas and concepts from our sales and marketing operations teams and creates a solution used at our Convenience Fuel Retail and Fleet stores in North America. ▪ To accomplish the journey, I’m responsible for leading a team of diverse senior-level engineers and consumer payments specialists in the United States and Canada with extensive backgrounds in the following areas: ⦿POS Systems: Radiant/NCR RPOS, Bulloch, Gilbarco Passport, Retalix Storepoint, and ComData Smartdesq ⦿Forecourt: Gilbarco and Wayne ⦿Network: Fortinet, Accumera, and Meraki ⦿Project Management ⦿Payment processor and financial settlement relations ⦿Training, mentoring, and assisting with career-path development for our Service Delivery technical support team.▪ Joint-Venture IT relations with Alimentation Couche Tard (Circle K) joint-venture partnership▪ Vendor relations with NCR, PDI, Bulloch, JP Morgan Chase, Fiserv First Data, Moneris, Global Payments, and WEX ⦿Quarterly Business Reviews (QBR's) ⦿Master Services Agreements (MSA's), Statement of Work (SOW), Contract reviews with Supply Management to ensure alignment with our strategic company objectives

Saint John, New Brunswick, Ca

Ownership over multiple service delivery streams. Act as a subject matter expert for various business partners and provide technical solutions to pain points. Lead a diverse and deeply skilled technical team. Provide guidance and assistance on products, projects and topics while having an excellent grasp of business strategy and be able to use that knowledge to make rapid, tactical decisions. Key Contributions:▪ Lead day-to-day IT operations for both international business partners and fleet environments▪ Devise IT strategies that position company to maintain competitive advantage in service offerings, such as by partnering with Moneris to create a solution that allows for faster return to service and allowing for quick restoration of credit card POS functionality at retail stores▪ Sponsor continuous improvement initiatives of IT systems which led to an 8% reduction in help desk call volume in 2020▪ Data analysis to allow for product enhancement and roadmap course correction in new software versions▪ Reduce systemic issues with current versions with deep root cause analysis and technical prowess▪ Reduce repeat calls by creating and enabling a first call resolution protocol▪ Identify training opportunities for system users that led to an impact in end user operational excellence ▪ Conduct quarterly performance reviews of suppliers and team members to assess quality, timeliness, and compliance of deliverables for current operations ▪ Assess roadmap for upcoming opportunities

Saint John, New Brunswick, Ca

▪ Implementation of national Canadian loyalty rewards system integration into the NCR point of sale for our Atlantic Canada region▪ Solutioning QA testing and the installation plan customized to the Irving Oil footprint in Atlantic Canada

Atlanta, Georgia, Us

▪ Provided technical solutions for NCR RPOS point of sale system for Convenience Fuel RetailOrganizations.▪ Managed and oversaw the software installation programs along with hardware systems.▪ Organized system documentation, SOPS, and strengthening controls to ensure overall usability.▪ Provided technology recommendations on upgrades, complementary additions and new serviceopportunities to current and prospective clients.▪ Organized system documentation and operating procedures, strengthening controls and enhancing overall performance and usability.▪ Recommended technology upgrades and complementary additions within the NCR suite of products to drive increased retail volume.

Atlanta, Georgia, Us

Manager, eCommerce Integrations▪ Implementations strategy and solutions of revenue share model for eCommerce stores globally▪ Design repeatable implementations plan for ease and speed to market for small to large businesses▪ Strategic onsite implementation with global travel for OnePlus and co-branding solutions for Gazelle▪ Managing relationships for ongoing client horizontal expansion and support

Atlanta, Georgia, Us

▪ Completed technical onboarding of new clients▪ Optimizing onboarding procedures for faster speed to implementation and value▪ Established relationships with service providers to support and optimize hosting environment for better performance metrics that unlocked a better end user experience of our products▪ Performed corporate IT administrative functions of software/hardware provisioning for employees;▪ Collaborated with datacenter maintenance to have minimal downtime to our users.

Atlanta, Georgia, Us

▪ Hl7 Integration with hospital information systems to our datacenter for PHI additional functionality of our SaaS patient encounter platform▪ Overseeing installation of company software at hospital clients nationwide▪ Project management of client implementations for HL7 integration, secure network communication delivery path, and maintenance supervision.▪ Training users to ensure maximum benefits are realized by customers

Savannah, Ga, Us

▪ Installed operating systems and applications; Assisted engineers and office personnel with IT needs▪ Conducted technical training▪ Deskside support

Us

▪ Consulting for IT infrastructure for Paula Deen Enterprises, American Red Cross, Memorial Day ▪ School, Costrini Medical Services in Savannah, GA. ▪ Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs.▪ Provided training to internal and off-site users to optimize systems maintenance and resolve recurring issues.