Christopher West Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

Creating and facilitating training programs and documentation to development the people of Independence Blue Cross into exceptional innovators, leaders and producers

Mount Laurel, New Jersey

• TRAINING PROGRAM LEADERSHIP | PERFORMANCE MANAGEMENT | CONTENT DEVELOPMENTLEARNING & DEVELOPMENT | EXPERIENTIAL LEARNING | EMPLOYEE ENGAGEMENT
• Thrived within a highly visible people management role, mentoring employees to achieve strategic business goals by organizing robust training programs in alignment with organization requirements.
• Directed 26 personnel while providing collaborative leadership, training, and coaching services.
• Orchestrated year-round training classes for diverse personnel while teaching new hires with zero previous mortgage industry experience regarding best practices and latest business trends to yield high performance.
• Received High-Flyer Award based on improved production and high-quality training deliverables.
• Transitioned and revamped training deliverables remotely during the COVID-19 pandemic.

Mt. Laurel, New Jersey, United States

• RISK MANAGEMENT | BUSINESS APPLICATION ANALYSISSCENARIO UNDERWRITING | CLIENT ENGAGEMENT
• Evaluated conventional, jumbo, HARP, and HELOC loans, along with underwriting self-employed customers, clients with mortgage insurance, and loans with second mortgages in an efficient and effective manner.
• Demonstrated comprehensive knowledge and insights regarding industry regulations and standards while steering comprehensive analysis on new business applications to determine risk exposure and factors.
• Exhibited in-depth insights regarding Fannie Mae & Freddie Mac, Merrill Lynch, HSBC, and UBS invested loans.
• Analyzed borrower’s credit worthiness to obtain mortgage loans in alignment with organization requirements.
• Reviewed documentation involving customers, title companies, and appraisers with precision and accuracy.Specialized in scenario underwriting reviews while analyzing private label and conforming loan products.

Mount Laurel, New Jersey, United States

• Implemented consultative solution-selling, cross-selling, and up-selling best practices to align products and services with customer requirements to achieve maximum success and satisfaction.
• Delivered high-quality, engaging, and insightful presentations to key clients regarding product benefits and solutions while driving sales growth and business expansion on a year-over-year basis.
• Utilized effective communication skills to deliver efficient customer-centered services while facilitating conflict resolution and mediation to resolve complex client issues in a timely manner.
• Promoted high-level client engagement, acquisition, and retention by delivering best-in-class services.
• Identified operational gaps and generated innovative solutions to achieve maximum customer satisfaction.
• Transformed and revamped operational procedures to maximize business growth and profitability.

Cherry Hill, New Jersey, United States

• LOAN PAPERWORK MANAGEMENT | PERFORMANCE REVIEWS | REGULATORY COMPLIANCEPROCESS OPTIMIZATION | AUDIT & ASSURANCE | QUALITY ASSURANCEBUSINESS DEVELOPMENT | LOAN-CENTRIC SERVICES | CLIENT SUCCESS
• Oversaw up to 12 high-performing personnel while managing documentation for loans and financing initiatives within strict timelines and in alignment with organization requirements.
• Created and implemented new filing policies and procedures while reducing workforce needs (1) hour per day across positions, thus increasing customer services turnaround time to achieve maximum satisfaction.
• Trained 20+ employees on department programs, policies, and practices to elevate performance/outcomes.
• Managed and implemented employee development projects to increase staff productivity and efficiency.
• Promoted business growth/success by delivering loan-centric services to corporate and individual clientele.

• Collaborated with diverse high-performing teams to discover and analyze archeological sites.
• Utilized high-level attention-to-detail while collecting, organizing, and analyzing historical artifacts.