Primary Responsibilities: · Managing a mixed team of MFP technicians and IT Engineers supporting small business customers. · Providing CISO / CTO type advice to customers including creation of security policies and BCDR plans. · Mentoring team and suggesting training paths for employees focusing on growth and career ambitions. · Interviewing and hiring IT staff and multifunction printer technicians . · Reviewing customer contacts to ensure profitability. · Collaborating with sales and administrative department managers to streamline business processes. · Providing CISO / CTO type advice to customers including creation of security policies and BCDR plans. · Managing customer projects and installations from technical design through delivery. · Suggesting new product and support offerings to drive sales and tailor services to customers. · Overseeing Security Monitoring and Education for Customers.

Primary Responsibilities: · Managing a mixed team of MFP technicians and IT Engineers supporting small business customers. · Providing CISO / CTO type advice to customers including creation of security policies and BCDR plans. · Mentoring team and suggesting training paths for employees focusing on growth and career ambitions. · Interviewing and hiring IT staff and multifunction printer technicians . · Reviewing customer contacts to ensure profitability. · Collaborating with sales and administrative department managers to streamline business processes. · Providing CISO / CTO type advice to customers including creation of security policies and BCDR plans. · Managing customer projects and installations from technical design through delivery. · Suggesting new product and support offerings to drive sales and tailor services to customers. · Overseeing Security Monitoring and Education for Customers.

Primary Responsibilities: · Managing information security projects across all Vallourec companies in North America. · Managing team of contracted IT security employees and evaluating performance monthly. · Recommending secure AWS and Azure configurations and architecture for Cloud Team engineers. · Developing and implementing Disaster Recovery and Business Continuity plans for the region. · Collaborating with Data Center Team to implement Zero-Trust in a Hybrid AD environment. · Architecting and managing IT and OT environment security and network segmentation. · Responsible for the regional security budget including capital projects and operational expenses. · Collaborating with colleagues worldwide to ensure standardization of IT systems across regions. · Defining and reporting on information security Key Performance Indicators (KPIs). · Completing security reviews and threat modeling for compliance with SDLC and Vallourec policies.

Primary Responsibilities: · Quality Team Leader for North America cultural transformation initiative. · Managed team of 8 - 12 employees throughout North America; completing performance reviews, sustaining/increasing employee moral, resolving employee issues, etc. · Designing and maintaining local area networks (LAN) for facilities in the US and Canada. · Implementing IAM for network access using certificates with on-premise and cloud based PKI. · Securing capital budgets for network infrastructure projects and overseeing their implementation. · Designing and supporting wireless networks for office, warehouse, and production environments. · Writing procedure documents and coaching the first level support teams that use them. · Collaborating with local IT resources to remotely troubleshoot and maintain IT systems. · Configuring and deploying Cisco routers, switches, wireless controllers and access points. · Tracking equipment and software lifecycle and recommending replacements when necessary.

Primary Responsibilities: · Managing a network of 1400+ stores, regional and corporate offices, and distribution centers. · Designing wireless and wired networks for store, office and warehouse environments. · Configuring Cisco routers, switches, wireless controllers, firewalls, etc. · Performing wireless site surveys of office and warehouse locations using AirMagnet. · Managing wireless network upgrade projects for corporate offices and distribution centers. · Troubleshooting and remediating difficult WiFi issues at store locations both remote and onsite. · Administration of Cisco and Motorola wireless networks using certificate based authentication. · Testing and implementing leading edge networking technologies. · Assisting the Data Loss Prevention team with PCI and SOX compliance audits. · Analyzing and monitoring the network to ensure optimum performance, capacity and security. Highlights & Accomplishments: · Lead WiFi engineer for nationwide wireless expansion project covering 6 distribution centers. · Managed a 10 store pilot program for WiFi connected cash wraps for periods of high demand. · Developed a procedure using scripting to automate the configuration of store network equipment.Other positions held at Big Lots include IT Network Intern and Service Desk Specialist