Christopher Widlowski Email & Phone Number

San Diego, Ca, Us

I lead a mission-driven team focused on revolutionizing the combat sports industry by creating an all-in-one platform for fighters, promoters, matchmakers, coaches, sponsors, fans, and more. Bout Scout is designed to open up new opportunities and streamline workflows, offering the combat sports community the tools and network they need to grow, connect, and succeed.With a deep understanding of the industry, I'm committed to building a solution that addresses the visibility and logistical challenges athletes and organizations face. Bout Scout acts as the LinkedIn for combat sports—connecting talent, supporting transparent matchmaking, and providing business solutions to an underserved market.I oversee product strategy, business development, and partnerships, ensuring that our platform not only meets user needs but also fosters collaboration, efficiency, and growth within the combat sports ecosystem.

San Francisco, California, Us

New York, Ny, Us

Lead projects from concept to public release, including Prescription Order Management platform, Patient Profile Updates, and the first public Workflow Portal Tool for pharmacy partners.Commended by leadership for spearheading product improvements, created and presented design case studies to stakeholders to drive change within existing platforms, championed design-oriented thinking among teammates, and enabled new releases to be more efficient and useful for users.Partner with Executive, Technical, Creative, Brand, and Marketing leaders to establish effective and impactful design strategy, craft user flows; helped develop a workable and cost-effective production schedule to accommodate tight deadlines.Facilitate design sprints and workshops with Product, Engineering, Pharmacy, User Success, and Design teams, improved our design sprint templates, and led sprints; improved cross-functional collaboration while speeding up release cycles and quality.Spearhead new collaborative strategies among all teams, led ongoing meetings to review product issues, pain points, and opportunities for improvement, showcased design updates and proposals, and prioritize the voice of the customer.Developed and launched new a new workflow tool to familiarize internal personnel with products, outlined key product elements, designed educational documents, and helped train users to use our products; cut down onboarding.Continued iterating on our internal workflow tool, which then got a lot of public notice in the company to then start being used by our pharmacy partners. I leveraged my knowledge and design best practices to optimize UI, micro and macro interactions, and page hierarchy. The new updates increased order volume 17% in the first quarter of 2023 and plan on doubling that by the second quarter. By decreasing user training times, and reduced labor costs, it helped reduce the price of patient prescriptions.

Santa Clara, Ca, Us

Contributed to Playbooks platform, outlining new agent workflows, providing step-by- step guidance for quick resolution, and delivering visualization of the entire lifecycle of workflow; Scaled Playbooks to a macro-component that scaled for any customer workflow, greatly improving UI with new components, and reducing customer time to complete tasks.Second half at ServiceNow, I joined the Customer Service Management (CSM) team, worked on an end-to-end experience to help our partners select and checkout products, services, and software on behalf of their customers. A wide variety of personas and use cases, and implemented consumer-friendly design.Forged positive working relationships with Product, Design, Researcher, and Software Engineering leaders, established weekly 1:1’s to review project progress, identified and developed solutions to ongoing roadblocks, and provided feedback and expertise on project operations and design approaches.

San Diego, California, Us

Manage all aspects of UX and UI of web and mobile applications for clients in various industries; oversee production planning, workflows, and final editing, work with client stakeholders to understand business and aesthetic objectives of creative content, and manage design personnel. Clients and projects included: Snapchat, hospital EMR systems, travel/trekking app, accounting software, and real estate web app.Partner directly with Executive, Technical, Creative, Brand, and Marketing leaders to establish effective and impactful design strategy, craft user flow, imagery, and messaging, and develop workable and cost-effective production schedule to accommodate tight deadlines.Conduct initial due diligence on technology and UX/UI practices, develop project documentation, product schemas, user stories and flows, architecture, integration plans, timelines, resource requirements, and go-live implementation.Responsible for the development, testing, and launch of all deliverables, developed project charter and roadmap with timelines and deadlines, determined needed resources, and directed IT, Development, Quality, and Deployment teams, while interfacing with vendor stakeholders.Lead go-live readiness assessments including site and app integration testing, User Acceptance Testing (UAT), and QA activities; able to deploy final products on time and on budget with 100% buy-in from all client personnel. Direct teams of designers, determined success metrics, assigned project duties, collected status reports, and provided ongoing training and coaching; built teams from scratch and was able to develop cohesive units that produced high-quality results while supporting users effectively. Consult with Executive and Creative Leaders on design and wireframe operations, review comprehensive IT solutions, systems, and infrastructures, and develop and deliver trainings focused on design tools, front-end development, and design engineering best practices.

North Ryde, Nsw, Au

Led UX designs for 75 applications for provider of casino slot machines and enterprise casino SaaS; created project scope, guided user research, completing data analysis, and evaluated user experience; improved user experience through iterative design.Oversaw UI/UX team, ensured total clarity on all requirements, outlined timelines with deliverables, maintained effective research program, and ensured total buy-in for on time and on budget launches. Managed full analysis of historical design efforts, researched products and competitors, interviewed customers and employees, and identified opportunities for improvement for presentation to Executives; created comprehensive UX/UI plans that enabled company to exceed revenue goals. Crafted and managed long-term design roadmap and strategy that positively impacted the customer journey; worked with Executives to develop product strategy, IA diagrams, wireframes, and prototypes. Introduced new design system for product uniformity, identified cross-app functionality, and crafted central design repository; utilized system to design 4 modular applications, reducing UI design and development work 80% and client support costs 34%.Designed and conducted usability studies to evaluate new and existing products, led benchmarking studies of competitor products utilizing user interface perspective, and introduced new data and metrics for successful product design, development, and improved offerings.

Las Vegas, Nevada, Us

Managed UI/UX and guided design decisions for a large member portal; leveraged research to create new design patterns and workflows, and developed a new design system to the enable team to make quicker decisions, and increasing productivity by 30%.

Managed UI/UX designs for 60 hospice mobile apps and 3 websites; designed user stories, flow charts, wireframes, prototypes, and usability testing to help drive iOS and Android app design.Hired and managed 3 Designers, emphasized education on design best practices and applications, trained team on user group testing and questioning, and reviewed and approved of high fidelity mockups and prototyping; instilled consistent design trends and patterns companywide.

Las Vegas, Nv, Us

Spearheaded art direction and design for the regional industry publication house; led digital, branding, and print design, worked directly with internal users and clients on feature and ad development, and oversaw improvements to outreach and marketing strategies.Created original artwork and designs, developed branding, marketing collateral, digital elements, promotional material, and web content, and worked with stakeholders to ensure alignment with style guidelines, brand messaging, and product launches.Clients included: Life is Beautiful, SpyOnVegas, Vegas Seven Magazine, Vegas Rated, Hot 100, Commonwealth, Park On Fremont, Due & Proper, Inspire and Whist.

Bachelor Of Arts (Ba), Graphic Design, Criminal Justice

Associate Of Applied Sciences, Computer Science