Christopher Wilke Email & Phone Number

Wood Dale, Illinois, US

Chicago, IL, US

• Provided Concierge services for a corporate high rise building in downtown Chicago for Zeller. This included requests for private dining, hotel stays, gifts, and more. Managed Conference Center available for tenants to.
• Planned and executed multi-faceted project for the Zeller Property Conference in 2021 and 2022. This included recommending and securing a private boat charter and another social outing, as well as Conference Center set.
• Created valuable resources for teammates, including during COVID lockdowns. This included resources on how we can still service our clients when restaurants, theatres, live in-person events, etc., were closed. I also.
• Trained new employees with property company procedures and led staff meetings on Concierge-task categories.
• Assisted the Property Management Office with various reports – including revenue from Conference Center room rentals, reports for LEED certification, TOBY candidacy (2020 International winner), and more.

US

• Recruited from the management company at the Hilton Garden Inn O’Hare to lead the Guest Services team at a brand new hotel property.
• Supervised new hotel staff with setting up the new property and Guest Service procedures. This included both computer procedures as well as soft skills on how to communicate with a guest who has an issue with their.
• Authored several training documents for staff, including night audit procedures.
• Managed Accounts Receivable invoices to ensure we were paid in a timely manner.

Mclean, Virginia, US

• Started as one of three night auditors. Promoted to PM shift Guest Services Agent and then Guest Services Supervisor. Cross trained with the Accounting and Sales departments.
• Acted as a temporary Assistant General Manager for a three-week period. In addition to my regular supervision of the Guest Services staff, I also completed the scheduling and conducted a staff meeting for the Guest.
• Initiated a relationship with the DePaul School of Hospitality for students to apply for work.
• Trained new employees with front desk procedures, problem resolution, and our shop call program.

Mclean, Virginia, US

• Accomodate guests for a comfortable, enjoyable stay
• Knowledge of operations in restaurant, maintenance, housekeeping, and shuttle service departments as overnight manager

Provide technical assistance on computers for office and tax filing sites.

Champaign, IL, US

• Assess discussion forums for multiple online classes
• Maintain record keeping of sensitive information such as student grades
• Work independently to meet deadlines
• Grade classes in a department that combines Sociology, History, and Economics
• Communicate directly with professors and the Coordinator of Online Programs

• Manage diverse inventory of electronics in store warehouse
• Learn to use software and computer programs for store efficiently
• Offer superior customer service skills
• Emphasized both in specializing in a particular zone and being well-rounded in all products
• Work in dynamic team setting where co-workers assisted each other in sales and store maintenance

• Organized ministry for youth ages 6th grade through high school
• Planned bible studies and fellowship activities for Fri night & Sun morning
• Planned and implemented all curriculum and activities
• Built relationships via home visits, phone calls, and e-mails
• Maintained record of bible studies and activities via youth blog (http://cnscccyouth.blogspot.com)

New York, NY, US

• Audited closing packages for accuracy from title companies
• Contacted closing agents at title companies for missing and unsigned documents
• Managed all line of credit checkbooks to be sent out to clients with welcome packages
• Led in scanning documents to send electronically through MRG

• Planned and executed activities for Jr. & Sr. High youth
• Led music for youth worship services
• Assisted the Director of Youth Ministries and Director of Children’s Ministries in the implementation of activities and day-to-day office work
• Executed activities for 2004 Vacation Bible School
• Church has strong community presence with 2400 members and connection to Chicago Theological Institute

Camarillo, California, US

Ba, Sociology And Religion

Education record