Managed a team of IT professionals responsible for resolving incidents involvingreporting issues, scripting errors / modifications, and systems downtime in atimely manner, increasing uptime and client satisfaction while also meeting thecompany’s goals.• Automated processes for removing user access on demand, hard drive spacenotifications, system process alerts, data processing and reporting using RITAand inhouse SQL tools, decreasing manual intervention and increasing reliabilityin the products produced.

Designed and maintained Relational Databases for distinctively different clients,capturing and storing vital information.• Implemented use of the System Development Lifecycle in performing systemsanalysis, requirements gathering, design, development, testing,and implementation of technical business processes.• Actively participated in on-call cycle rotation, monitoring and troubleshootingthe system on a regular basis.• Created training and SOP documentation detailing processes for programmers,database users, and end users.