Christopher Love, Msm, Pmp Email & Phone Number

Philadelphia, Pa, Us

Currently spearheading, driving growth, and leading operations for the globally distributed, hyper-growth cloud AI/ML platform. RunPod is on the list of Forbes 2024 Next Billion-Dollar Startups. Serves as a versatile executive leader reporting directly to the CEO, providing comprehensive oversight of core business operations, including Operations, Finance, Legal, HR, Talent Acquisition, IT, Security Compliance, Procurement, PR, and Developer Relations (DevRel). Established robust operational frameworks while acting as the organizational "glue" to ensure cross-functional alignment and operational continuity during this period of exponential growth.✔ Strategic Growth | Infrastructure: Drove >200% revenue growth to $45M in 12 months while building scalable operational frameworks, optimizing a 100+ platform technology stack, and streamlining vendor systems across departments.✔ Compliance | Risk Management: Spearheaded enterprise-wide SOC2 certification process, initiated HIPAA/GDPR compliance frameworks and implementation and established comprehensive monitoring systems for regulatory adherence.✔ Optimized Performance: Introduced and led the implementation of Entrepreneurial Operating System (EOS), creating clear accountability structures and enhancing cross-departmental collaboration during rapid scaling phases.✔ Cross-Functional Collaboration: Partnered with executive leadership to develop and execute a 3-year growth strategy, building infrastructure for geography through robust financial controls and scalable operational processes.

Melbourne, Vic, Au

Oversaw and upskilled a less-tenured workforce for this $2.16B communication and mobile messaging company with 3,000 employees. Reported directly to President and CEO with oversight of 10 employees and three direct reports. Oversaw operations, project management, hiring, regulation compliance, contract negotiations, procurement, reporting, restructuring operations and support teams, strategic planning, employee engagement, and event planning and coordination. ✔ Strategic Alliances: Restored global trust, remedied siloes, and transformed the culture by creating and implementing an innovative international communication process between Australia and the US offices. ✔ M&A Leadership: Partnered with sales leadership to ensure compliance throughout the acquisition process while maintaining clientele, resulting in the migration of 50 clients to the platform, which increased profits and market share. ✔ Compliance Initiatives: Reduced spam from 5% to a below-industry standard of 1% over a few months and strengthened company reputation among providers by analyzing large volumes of weekly traffic data for spam and phishing activities. ✔ Team Building: Assembled and cultivated the first-ever, high-performing North American operations team within three months, positively impacting the Sinch acquisition by making the company a more appealing takeover target.

Katy, Tx, Us

I was engaged by the CEO/founder to build out the Tech Support department for the $5M marketing and website development agency specializing in custom HubSpot integrations with 45 employees. I reported directly to the President, CEO, and founder while managing 23 employees and 15 direct reports. A few notable accomplishments:• Led a 30-day restructuring initiative by evaluating employee roles, conducting financial planning, and gaining buy-in from the executive leader team and HR, resulting in the alignment of all technology groups under a single department and mending a broken employee culture. • Overcame historical cross-functional collaboration complications by administering a strategic planning tool called “Four Helpful Lists” over a period of 30 days, yielding the creation of a new recognition platform that improved employee morale and strengthened teamwork among different departments.

Broomfield, Colorado, Us

I was brought on board at JERA Partnerships to drive web development, corporate planning, business strategy, roadmap architecture, client services, international market research, automation, digital transformation, and strategic initiatives for all technology needs for the $1M leadership coaching, strategic planning, and consulting company with seven employees. While employed here, I reported to the founding partner and COO. A few notable accomplishments:• Spearheaded strategic planning during launch phase of the company, driving business revenue from 0 to $2.5M.• Established Access to Partner website, driving company sales and evolving into the basis for over 50% of JERAs revenue.

Denver, Colorado (Usa), Us

I was sought after to turn around global support operations, revitalize polices to improve efficiencies, mentor employees, reduce costs, and implement FTR systems for the digital court reporting and recording technology company. I reported to the VP of Technology with eight direct reports. While here, I enhanced team morale, elevated customer satisfaction, and enabled the implementation of a 24/5 support plan by restructuring the team and gaining buy-in from the board to implement new support tools.

San Francisco, Ca, Us

At Envivio, I held overarching responsibility to launch new domestic support office, define and streamline support contact policy, hiring, and supporting IT and Envivio products for the $50M hardware and software manufacturer for video production transmission with 500 employees.

Denver, Colorado, Us

CORPORATE PROFILE: A $2B low-cost airline with 5,481 employees. RESPONSIBILITY PROFILE: Here, I was responsible for maintaining critical servers, mentoring, project management of a full-lifecycle upgrade implementation and server administration, data migration, and rewriting the manual for and administering self-defense training for cabin crew and pilots.

Oxford, Oxfordshire, Gb

CORPORATE PROFILE: An oncology and radiology imaging software company with 40 employees. RESPONSIBILITY PROFILE: With Mirada Medical, I was responsible for opening a physical office with infrastructure in Denver and supporting users (medical doctors and imaging techs) of medical oncology software.

San Jose, California, Us

CORPORATE PROFILE: A data storage, backup, and recovery company. RESPONSIBILITY PROFILE: As Senior Technical Support Engineer for Quantum, I reported to the Tech Support Manager and was responsible for tech support for hardware backup libraries.

Palo Alto, Ca, Us

CORPORATE PROFILE: An $11.7B cloud computing and virtualization technology company with 34,000 employees. RESPONSIBILITY PROFILE: With VMWare, I reported to the Support Manager and was in charge of product support, moving to Denver to open a new office, hiring, training, onboarding, and liaising between techs and management.

Concord, Ca, Us

CORPORATE PROFILE: An $11.5B consumer and business products company specializing in cameras, cutlery, and printers with 70,000 employees. RESPONSIBILITY PROFILE: In this role, I reported to the Support Manager and was responsible for all IT functions, writing documentation and securing certification for a prototype WiFi printer card, testing and certifying printers on Novell Networks 4. x to 5. x, and establishing and maintaining a test lab for certifying printers on Windows, Netware, and Linux.

Master'S Degree, Master Of Science In Management

Ba, Psychology