- Leads the IT department, including cybersecurity and compliance operations, in support of DOE and DoD clients.- Oversees implementation and ongoing maintenance of NIST SP 800-171 compliance for the Pro2Serve corporate network. - Responsible for documenting internal networks and systems, change management processes, the System Security Plan, and supporting policies and procedures. - Manages assessment preparation, participation, and responses on NIST SP 800-171 systems. - Leads technology evaluation, purchasing, and implementation for IT, cyber, and compliance tools and technologies. - Advises corporation leadership, board of directors, business development, contracts teams, and other stakeholders on cybersecurity, technology infrastructure, and compliance objectives in support of business operations and contractual obligations.

• Managed and executed infrastructure migration projects for Fortune 500 companies across various industries.• Collaborated with cross-functional teams to successfully implement changes in platform and service locations, with minimal to no downtime during the migration process.• Implemented process improvements to streamline transitions, resulting in a 15% decrease in transition time and improved business impact.• Developed and executed strategies that reduced overall project costs by 25%, while maintaining high quality standards.• Achieved 100% on-time completion of migrations and minimize potential revenue loss. • Managed and completed 4 large-scale infrastructure transformation projects for various clients, ranging from 150k to 700k endpoints.• Implemented project management methodologies and tools to streamline project timelines, resulting in a 20% reduction in project delivery time.• Lead a team of 15 cross-functional professionals to deliver projects within budget, achieving an average cost savings of $500,000 per project.

• Lead projects for automation of new member reporting; budget of $150K, increased efficiency by enabling a 20% increase in member reporting over three year period without additional staffing.• Launched social media program for organization, resulting in an increase of 8,000 Facebook page likes, 10,000 Twitter followers, and 11,000 LinkedIn group members over three years.• Maintained $150K budget for operating IT costs while overseeing overall organizational growth of 20%.• Increased organization efficiency by decreasing IT cost per member from $15 to $10 annually; including chapter management tools, workstations, online resources, servers, phone/fax, copier, printers, databases, and application software.• Coordinated all organization’s communication including social media sites, website updates, and dedicated mass emails incorporating stakeholder information (numbers/budgets), promotional stories of fraternity members, and reminders about upcoming deadlines. These messages were sent to members, organization partners, and college/university deans.

Originally hired as Inventory Control Clerk; promoted to Office Operation Supervisor in June, and to current position in October. Oversee crews conducting Census in group quarters, including dormitories, assisted living facilities and homeless shelters.STAFF MANAGEMENT / TRAINING: Direct 20 crew leaders conducting census surveys in four counties, each managing teams of up to 20 enumerators. Determine hiring needs and resource allocation based on population density, prepare job requisitions and recruit staff. Interview, hire and train crew leaders. Meet daily with staff to assign work, disseminate and interpret new policies and procedures and answer questions. Complete new hire process, including orientation, paperwork and fingerprinting. Evaluate performance and make determinations on disciplinary actions.ADMINISTRATION / MANAGEMENT ANALYSIS: Prepare materials for crew assignments, including maps and forms. Print maps for over 600 assignment areas to ensure efficient use of time and effort. Track resources to manage and improve productivity. Review and approve daily payroll, expenses and receipts for reimbursement for crew leaders and enumerators.PROBLEM RESOLUTION: Intervene on situations in the field involving individuals who are not responding to census requests. Contact individuals directly in person or via phone, assisting them in filling out forms and answering questions about the census and how the information is used.OFFICE OPERATIONS SUPERVISOR: In earlier position, assisted in supervision of daily activities of office clerks performing application, personnel paperwork and payroll processing, pre-canvass correction, sorting, telephone follow-up and coding. Managed office workflow; assigned tasks, tracked progress and updated supervisor on status. Tracked performance and prepared reports. Conducted individual and group training sessions for clerical staff using training guides on computer systems and other workflow processes.

OPERATIONS MANAGEMENT: As part of six-person management team, managed daily operations of guest service team for store with sales of $36M. As Leader on Duty, managed shift sales and expenses including payroll, as well as ensured store met corporate standards. Directed cashier team leader in opening and closing duties, overseeing cash office staff. Verified counts and sales reports, troubleshooting and resolving problems. Implemented loss prevention and asset protection strategies and efforts, as well as safety standards.CUSTOMER SERVICE: Created, fostered and maintained high-energy, customer-focused sales environment, motivating staff to cultivate positive customer experience. Trained staff to offer assistance and help customers locate merchandise, answer inquiries and resolve issues. Also, tracked performance metrics to ensure customer service standards were met.STAFF MANAGEMENT: Supervised 70-120 front-end employees, holding all HR responsibilities. Recruited, interviewed, hired and trained staff. Prepared biweekly schedules with payroll budget, assuring adequate floor coverage. Cross-trained, coached, developed, mentored and disciplined employees, providing career guidance and performance feedback. Implemented and enforced standards, new policies and procedures, including HIPAA; developed processes for day-to-day operations to meet corporate standards.CONTRACT / FACILITY MANAGEMENT: Ensured interior and exterior of store was clean, organized and orderly. Oversaw contracted cleaning crew, assuring they adhered to standards and safety regulations. Referred facility maintenance issues to appropriate department, including equipment and computer maintenance.COMMUNICATIONS / TEAM BUILDING: Develop strong relationships with peers, subordinate staff, other departments and senior management. Communicate with other departments and senior staff on range of issues, such as inventory, human resources and facilities maintenance.

Served as key contributor to restarting this training facilitation organization, which received training requests, identified appropriate trainers and coordinated training. Instrumental in instituting brand-new process for training facilitation. TRAINING COORDINATION: Researched and contacted appropriate training providers for various clients, including U.S. Army. Secured trainers and coordinated training sessions, scheduling time and location and notifying trainers and clients. Scheduled and attended meetings, taking minutes. Also, created and maintained Web site: http://www.ship.edu/~frehn.ACCOMPLISHMENT:Received recognition from university for helping reinstate The Frehn Center.

PROGRAM COORDINATOR: Contracted program trainers for each class. Maintained Excel spreadsheets with data of all campers, counselors and trainers. Determined and defined process improvements to run business more efficiently.