Christopher Wynn Email & Phone Number

Northwest Region (Northern Ca, Wa, Or, & Hi)

San Francisco Bay Area

Provided multi-site operations leadership to 45+ business services employees assigned to client law firms and Fortune 500 companies representing a wide variety of industries. Direct responsibility for mentoring and managing 10 site managers while simultaneously cultivating key client relationships. P&L management of $2.5 million in annual services revenue. • Presented weekly, monthly, and quarterly business reviews to key clients, assessing: client satisfaction, key performance metrics, service level agreement compliance, and customer return on investment. • Created and monitored weekly action plans with direct report site managers to drive accountability and continuous improvement. Developed managers through goal setting, individual development plans, coaching, and mentoring. • Conducted quarterly site audits, holding all managers accountable to meeting and exceeding site certification standards. • Developed and implemented customer renewal strategies with sales and operations teams, successfully retaining and renewing 100% of assigned accounts throughout an eight-year tenure in the role. • Leveraged internal and external resources to identify, recruit, and on-board high caliber associates. Built a continuous pipeline of candidates through succession planning, referrals, networking, and targeted searches. • Actively pursued account expansion opportunities, helping grow revenue in key accounts while managing expenses effectively in all assigned accounts. • Turned around the operations of the company’s largest managed services account in the Bay Area, leading to a contract renewal that secured $10.8 million in services revenue over a 36-month contract. • Consistently met or exceeded incentive plan targets for revenue, profitability, collections, client satisfaction, and operational audit compliance within assigned account base throughout an eight-year tenure in the role.

Managed a business segment that grossed $10 million in annual services revenue. Provided functional leadership to 120 managed services employees assigned to 22 major law firms and corporations in San Francisco. Direct leadership, training, and development of six direct reports including: three integrated account managers, two senior site managers, and one billing coordinator. • Coached and mentored management team to achieve service level agreement compliance, continual process improvement, customer satisfaction, and financial targets for all assigned accounts. • Provided operations expertise and consultation to sales executives in support of new business proposals and RFP responses. Assisted in the preparation of written proposals, reviewed and approved preliminary pricing, and validated proposed technology, staffing, and service delivery plans. • Developed and implemented account renewal action plans with cross-functional department leaders, successfully renewing 97% of accounts under my responsibility. • Team achievement of the # 1 Stack Ranking out of 13 Managed Services marketplaces in the West Region based on over-achievement of financial targets while attaining the highest area certification score in the region, FY2008.