Chris Yaeger Email & Phone Number

• Organize and manage local box & field lacrosse leagues for collegiate and post-collegiate lacrosse players.• Market the league via websites, social media, fliers, meetings, phone calls, e-mails, etc.• Manage the league finances and player waivers/records• Attend league games/events – oversee referees & facility staff for quality control, take photos, and interact with players• Update ULAX website and social media pages with important info, stats, photos, etc.

Buffalo/Niagara, New York Area

• Responsible for top tier digital advertising accounts valued at over 2.2 million in annual revenue• Monitor and manage all digital products my customer have• Make suggestions and facilitate all changes to clients digital marketing campaignsDigital products include: Websites, SEO, SEM, Social Media Accounts/Campaigns, Email Marketing, Automated Marketing, Reputation Management, Tracking Phone Numbers, Landing Page, Video & more

Buffalo/Niagara, New York Area

• Oversee digital campaign cancellations for LocalEdge and Hearst accounts • Designed and implemented domains customer reach out program and trained employees• Planned and deployed new customer expectation/onboarding program for the customer service team • Developed training program/materials and train all new Customer Relationship Specialists• Answer phone calls as part of a phone queue and emails regarding both print (phone book) and digital marketing• Establish relationships with customers in order to service their account properly and retain their business* Employee of the Year – ‘15* Employee of the Month – March ’15 & September ’15

• Assist with staffing, training and scheduling game day employees (ticket takers, ushers, etc.)• Supervise part-time staff for game day and non-game day events• Assist in resolving any game day incidents and follow up accordingly• Compile game summary reports

Buffalo/Niagara, New York Area

• Provide customer support to all current and prospective clientele • Sell club, group, single game & season tickets as well as special event tickets through Archtics ticketing/CRM software• Answer customer service phones along with Bills guest service & tickets e-mail accounts• Serve as a GS Ambassador & Liaison to the Ticket Office at the main guest relations booth on game days (2011 & 2012)• Coordinate and carry out suite fulfillment as the Suite Fulfillment Captain• Serve as the Billy Buffalo Mascot at various charity and community events

• Manage dealers representing the Buffalo News circulation northern division office• Seek out new dealer candidates to fill open routes• Responsible for dealer contracts, dealer training along with new district manager training.• Provide excellent customer service to all Buffalo News patrons• Responsible for down routes and area coverage on a daily basis.

• Accounts receivable, accounts payable, royalties and collections• HR, marketing and general office duties • Provide customer service/account support to our franchises & customers• Prospect, generate and follow through on sales leads

• Created/developed A1 caulking segment (business unit) and integrated it into the A-1 platform. • Established and executed an effective marketing/sales plan • Managed the caulking budget, inventory, invoices, etc.• Interviewed, hired, and trained employees• Provided monthly expense reports and company outlook to CEO• Created employee schedules, maintained employee hours for payroll• Manual labor on leveling job sites as either pump specialist or mix specialist Sales:• 2009 Sale's: Achieved 85+% close rate on customer inquiries for caulking estimate only• Achieved ~57% close rate on caulking estimates when customer called for a leveling estimate (caulking estimates were provided as an option for customers after leveling was performed) • Responsible for ~22% incremental sales rate• Generated new leads for A-1 leveling and caulking segments

• Educated customers on produce items, meal pairings and preparation• Kept product inventory• Ordered new product based on current inventory and forcasted sales

• Coordinated/scheduled club sports teams over eight facilities through the use of the EMS program (Event Management Systems) • Advised team executive boards on how to run their teams efficiently• Introduced the club teams to the Athleon Sport website, which helps teams to stay organized-Features include: roster lists, team workouts, individual profiles, create/store digital plays, videos, pictures, due forms and much more.

• Interviewed, hired, and trained employees • Assisted with preparation, proposition and management of intramural annual budget ($50,000+) • Ordered new equipment and maintained equipment inventory• Created and maintained employee schedules and game schedules for 16+ intramural sports • Organized charity events, such as Coaches vs. Cancer (2008, 2009)• Assessed intramural participation numbers in order to make changes to ensure the student body is aware of recreation offerings/opportunitiesSales/Marketing:• Effectively marketed intramural sports and activities to ensure the entire student body was aware of all activities/events offered by the intramural department• Achieved participation goal: 70% of the student body took part in intramural activities at Fredonia • Contacted local businesses, teams and organizations via phone, e-mail and in person to collect donations for the annual Coaches vs. Cancer charity event • Approximately $2,600 in donations was collected in my two years of involvement• Served as CO-MC/DJ of the annual Coaches vs. Cancer event

• Supervised intramural employees & participants during intramural activities and office hours• Provided emergency response and first aid to injured athletes• Refereed games when needed

• Scheduled practices, games, fundraisers and other events• Organized First & Second Annual Empire West Lacrosse Tournament (hosted by Fredonia)• Coordinated team trips to Maryland and NYC for tournaments/games• Ordered equipment and team gear • Delegated responsibilities to the executive board officials• Attended league meetings• Guided/assisted treasurer in budget process

• Run daily practices• Developed practice plans and plays• Organized/implemented team building activities on and off the field• Responsible for player recruitment

• Developed, proposed, and managed club lacrosse annual budget of $14,000+• Invoiced schools for tournament fees• Purchased any equipment or supplies needed• Paid referees and league dues• Booked and paid hotel & bus companies