Designs, assess, implement plans and facilitates or personally conducts internal training programs including military housing and conventional housing.Oversees training in all key areas and provides new technologies and innovative thinking to enhance design and development.Researches and creates new training curriculum, materials, and supplies to enhance training policies and procedures.Identify future training needs and creates curriculum, materials, and supplies to facilitate new training.Searches for gaps in current training materials or content to identify improvements and formulate new training opportunities.Deploy a wide variety of training methods.Assess and measures the effectiveness of training to teams.Researches and develops policies, work processes, and procedures as necessary as it relates to operations training.Serves as an internal consultant in troubleshooting to help resolve process issues.Collaborates with leadership teams to plan, develop, facilitate and monitor the effectiveness of training.Remains informed of trends in apartment industry on products and/or processes. Review policy and procedures to ensure compliance.Monitors and ensures compliance training programs.

I serve as a consultant, advisor, designer, and facilitator for various clients primarily in the hospitality and service industries. • I can design learning: e-learning and instructor-led training materials as well as presentation design, job-aids, and reference support. • I can facilitate learning: in-person and virtual facilitation along with production support for web-based learning. • I can advise your learning team: solutions for LMS/technology implementation, system deployment, change management, and performance support.

I managed the design and delivery teams for both in-person, virtual, and micro-learning efforts and collaborated with stakeholders and subject matter experts to prescribe, develop, and implement new learning solutions. I'm committed to participant-centered learning and focus on delivering solutions that drive results and have a high impact!

I was responsible for a 210-person organization covering all aspects of Property Systems including Product Management, Purchasing/Implementation, Performance Consulting, Training, Marketing, and Hardware/Software support. Directed more than 50 field-based staff including trainers, consultants, sales directors, and revenue managers. Provided 24/7 telephone support coordinating efforts of in-house staff, third-party vendors and technology partners. I lead the product management department, guiding enhancement and vision for development of two proprietary property management systems and integrated revenue management forecasting and optimization software. During my tenure, we re-organized the training teams to collaborate and share content, integrating technology training in with more traditional soft skills and hotel operations topics. We implemented an LMS, introduced web-based e-learning, and adopted a business first/participant-centered philosophy for all the company learning initiatives.

Completed system-wide deployment of proprietary property management system to better enable corporation and franchisees to manage operations, understand trends and meet guest expectations.

Co-owner of this environmentally-friendly, eco-focused home furnishing and decor retailer. As part-owner, I handled many facets of the company including marketing, branding, accounting, payables, and payroll. My husband and I did all the buying together, while he ran the day-to-day operations and was responsible for most of the design work.