Christopher O. Email & Phone Number

Fort Lauderdale, FL, US

Miami, Florida, US

- Engage in cross-functional collaboration with Integral Development and Infrastructure Teams across multiple flagship brands.- Facilitate the seamless integration of new applications and infrastructure into Observability and DevOps frameworks.- Employ automation strategies to optimize Observability Agent Deployment across our fleet of ships, enhancing.

New York, New York, US

- Prioritize support tickets and calls based on their business impact, ensuring efficient allocation of resources to critical issues.- Demonstrate proficiency in swiftly analyzing and resolving issues within the ticket queue while maintaining meticulous documentation of resolutions. - Provide guidance and training to support staff to enhance overall team.

Cupertino, California, US

- Employ remote troubleshooting techniques to address POS Application issues promptly and effectively within the framework of Incident Management protocols.- Implement proactive monitoring measures to ensure the ongoing health and stability of the Application, utilizing a range of tools including Splunk and Help Central (ServiceNow).- Foster collaboration.

Cupertino, California, US

- Spearheaded a team of up to 35 Advisors within AppleCare Support, providing mentorship, support, and coaching to navigate a distinct role transition from Retail environments.- Achieved notable success as a Retail Team Lead (RTL), with my team consistently attaining high Customer Satisfaction (CSAT) scores and exemplary Issue Resolution rates, surpassing.

Cupertino, California, US

- An in-role experience to lead a team of up to 35 Advisors, providing guidance, support, training and coaching to a new and different role as compared to Retail within AppleCare Support. - Met and exceeded goals in CSAT (Customer Satisfaction) and Issue Resolution consistently throughout the experience. - Executed on management and administrative tasks.

Cupertino, California, US

- Provided feedback and recognition to the team based on observations of customer and employee interactions. - Identified and recommended daily staffing, scheduling, and zoning changes. - Supported and participated in Team Huddles using approved materials and direction from leadership. - Demonstrated Customer Focus by meeting the expectations and.

Cupertino, California, US

- Delivered personalized mentoring and training sessions to equip all team members within my store with the requisite knowledge and skills for success in their respective roles, fostering a culture of continuous learning and professional development.- As an Expert, played a pivotal role in fostering greater cohesion and collaboration within the Expert.

Cupertino, California, US

- Consistently delivered exceptional customer experiences, ensuring utmost satisfaction for every customer interaction, as evidenced by consistently high Net Promoter Scores (NPS).- Fostered connections with various teams within the store to gain deeper insights into Apple's culture and standards, aligning with the company's ethos of collaboration and.

Dallas, TX, US

- Provided Sales Representatives guidance to achieve their sales goals through DIRECT coaching. - Consistently passed yearly Store Audits showing attention to detail in all aspects of the business. - Provided all within my store the knowledge to succeed within the company through One-on-One coaching, allowing many Direct Reports to be promoted or moved to.

- Began as a Sales Representative, quickly hit Sales and Customer Service Quotas. - Promoted within 3 months to Store Manager, ultimately taking charge of two of the company's NYC locations. - Provided Sales Representatives guidance to achieve their sales goals through coaching. - Consistently passed yearly Store Audits showing attention to detail in all.

Business Administration And Management, General

Devops Backend Bootcamp

Bachelor'S Degree, Business Administration And Management, General