LEKKER-Pure Belgian Bites is a Belgian restaurant shop serving Belgian Liège/Brussels style waffles in the heart of Toronto. You can find us in Kensignton Market at 237 Augusta Avenue.

Responsible for the general management of the company.Guiding the team and assuring the growth of the company to expand to a total surface of more than 65.000 sq. ft. in office space. I reported directly and solely to the owner of the company.I controlled the direction of the company, budgetting for all departments.Targets and initiates business partnerships with other companies.Oversees employment and ensures there are enough staff (and the right people).Generating new business and initiating new projects.Responsible for day-to-day decisions. Ensures the correct practices are being met.increasing the profitability of the business.

The Function of Operations Manager consists of various tasks. •Finance – manage all elements of the financial management, from daily transactions to the finalization of end of month, audits, debtors and end of year financial accounts and management reports. •Logistics – manage and oversee the coordination of all elements of the order fulfillment process, from purchasing to shipping of goods.•Office Systems – oversee the development, implementation and monitoring of efficient and effective office processes, including ensuring the company follows quality processes. Actively develop staff to take on greater responsibilities and to ensure the company has backup/cross functionality across current staff. •Information Systems – ensure that the Belgian office is in conformity with the global IT strategy. Work with the external IT team to ensure the business has robust and reliable IT systems.•Human Resources – ensure that appropriate skill levels are developed in staff to allow good business practices. This would involve staff cross functional training to ensure continuity in the business if staff members were to leave. Recruitment of new employees. •Personnel – maintenance of all personnel records in an efficient and well organized manner, including but not limited to personnel files, payroll, retirement benefits and leave. Communicating all personnel changes to the V.P. & General Manager. •Customer Focus – responsible to the customers for the efficient and customer orientated operations expected of the organization•Marketing – responsible for the marketing tools and brand of the company. Development of the website, flyers and promotional goods.•Sales – prospecting and follow up of incoming leads, closing deals, networking with our direct agents