Key Responsibilities:- Leadership: Direct the professional services department, managing a dynamic team of project and product managers focused on delivering high-quality e-invoicing services.- Project Management: Oversee the execution of large-scale projects, ensuring successful digital transformation outcomes for our clients in the realm of e-invoicing.- Client Management: Cultivate and maintain strong relationships with key clients, guiding them through complex digital transitions and fostering long-term partnerships.- Process Optimization: Conduct in-depth analyses and refine internal processes to increase efficiency, reduce costs, and improve service delivery.- Product Development: Lead the development of innovative products that meet the evolving needs of digital transformation in our own operations and those of our clients.- Strategic Initiatives: Spearhead major initiatives, translating high-level objectives into actionable plans that drive growth and enhance our market position.Achievements:- Successfully led a portfolio of pivotal digital transformation projects, enhancing operational efficiency and securing market recognition for advancements in sectors such as energy, healthcare, and retail.- Played a key role in acquiring significant clients, establishing strong partnerships that have been integral to the firm’s growth and expansion.- Developed and introduced innovative products and services, driving customer satisfaction and contributing to the company's upward trajectory.- Reengineered internal processes, achieving marked improvements in performance metrics and cost efficiency, which bolstered the company's competitive edge.

Key Responsibilities:- Strategic Leadership: Orchestrated the NPO's inception and growth, establishing a strategic direction that prioritizes accessibility for autistic individuals.- Program Development: Launched and managed bespoke programs, delivering support and empowerment to the autistic community.- Fundraising Strategy: Developed and executed a robust fundraising plan, securing financial support through grants, donations, and partnerships.- Partnership Cultivation: Established strategic partnerships with entities across various sectors to enhance advocacy efforts and share resources.- Community Engagement: Fostered direct communication with autistic individuals and their families to ensure our services meet their needs effectively.- Awareness Campaigns: Led public awareness campaigns to educate and shift societal views, promoting greater accessibility.- Policy Influence: Engaged with policymakers to advocate for legislative advancements that protect and empower autistic individuals.- Organizational Management: Oversaw operations with a focus on efficiency, compliance, and excellence in governance.- Team Development: Built and nurtured a professional team dedicated to our mission, emphasizing empathy, excellence, and continuous improvement.- Impact Measurement: Implemented measures to assess the effectiveness of our programs and inform strategy.- Advisory Services: Provided guidance and support services to partner NPOs, enhancing the impact of their programs for the autistic community.- Consulting Services: Offered expertise to private businesses in developing and implementing corporate social responsibility initiatives with an emphasis on inclusivity.

Key Responsibilities:- Managed the full project lifecycle for eProcurement initiatives, from inception through to completion, ensuring delivery on time, within scope, and under budget.- Collaborated closely with clients to define clear project objectives, identify requirements, and establish project deliverables, guaranteeing alignment with business goals.- Led cross-functional teams, fostering an environment of open communication and facilitating problem-solving to navigate project challenges.- Acted as the primary liaison between stakeholders and technical teams, translating business needs into actionable plans.- Monitored project progress continuously, employing agile methodologies to adapt to changing needs and to deliver maximal value.- Maintained rigorous governance over project documentation, ensuring compliance with industry standards and legal regulations.- Applied best practices in procurement processes and systems, tailoring solutions to sector-specific requirements for healthcare, energy, telecommunications, and financial services.- Championed the adoption of digital tools and e-procurement technologies, driving digital transformation and process improvement.Key Achievements:- Orchestrated and coordinated the annual tendering process for the procurement of Heavy Fuel Oil and Clean Petroleum Products with an approximate budget of $450 million (2016 - 2017).- Pioneered the Dynamic Purchasing System for public procurement in Greece, a trailblazing project that marked the first implementation of EU public procurement legislation nationally (February 2015).- Led the integration and optimization of e-procurement systems, significantly enhancing procurement efficiency and operational workflow across diverse sectors, including Healthcare, Energy, Telecommunications, and Financial Services.

Key Responsibilities:- Led the end-to-end development lifecycle for two cornerstone eProcurement services, ensuring alignment with company innovation strategies and market expectations.- Spearheaded cross-departmental collaboration to integrate customer-centric product features, ensuring a competitive edge in the market.- Conducted comprehensive market analysis to gain insights into customer needs, facilitating targeted product enhancements.- Prioritized the implementation of product features, balancing technical feasibility with commercial impact and user experience.- Managed the product roadmap, establishing clear benchmarks for development sprints and release timelines.Achievements:- Successfully launched sourceONE and Procurement platform, which became instrumental in penetrating key market sectors such as healthcare, energy, telecommunications, and financial institutions, including banks and private entities.- Cultivated strategic relationships with sector leaders, ensuring that product offerings were tailored to the unique challenges and opportunities within each industry.- Contributed to the company’s growth by delivering products that met the complex demands of diverse client groups, from healthcare providers to financial institutions.

Key Responsibilities:- Spearheaded the redesign of the company's customer support processes to enhance service delivery and customer satisfaction.- Managed a dynamic support team, providing guidance and leadership to ensure high-quality support for international contacts and key accounts.- Orchestrated the seamless integration of eProcurement services for major clients, including the pioneering implementation at a renowned Public General Hospital in Greece.- Developed and monitored key performance indicators to track and improve support team efficiency and effectiveness.- Acted as the primary liaison between the product development team and clients, translating customer feedback into actionable insights for product enhancements.Achievements:- Successfully redesigned and streamlined customer support processes, significantly improving response times and customer service quality metrics.- Coordinated and maintained excellent service levels for three international contacts, expanding the company's global footprint and client satisfaction.- Led the landmark project of implementing eProcurement services at one of the biggest public Hospital, setting a precedent for digital transformation in the Greek healthcare sector and establishing a model for future public sector engagements.

Key Responsibilities:- Delivered high-quality customer service, resolving client inquiries and issues with promptness and accuracy.- Conducted comprehensive training sessions for users from large corporations to ensure they are well-versed with our eProcurement services.- Developed and maintained strong relationships with key accounts to foster trust and loyalty.- Collaborated with the technical team to troubleshoot and resolve service-related issues.- Provided feedback to the product development team on customer needs and service improvements.- Monitored customer satisfaction and worked on continuous service enhancement.Achievements:- Recognized for consistently exceeding customer satisfaction targets and maintaining high service quality standards.- Instrumental in training and onboarding users from a broad number of companies, which led to an increase in user adoption.- Contributed to the reduction in customer support tickets through effective training and swift issue resolution.